SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

CUSTOMER COACH - you will have the skills and ability to demonstrate that you can:

• Build expertise with focus on the customer - have the curiosity and eagerness to be close to trends and innovation and to develop and make this expertise available for customer solutions.
• Have the ability to collaborate effectively without boundaries (across teams, countries, languages, tools) colleagues, customers and network with his/her expertise, confidence and style.
• Act as our Customer advocate to resolve problems and develop our software and services.

YOUR ROLE: 

You will be part of the Network team, this team is responsible for running, designing, configuring and implementing the entire network infrastructure at SD Worx.

Customer focus must be the number one mindset. The team is working in a complex multi-disciplinary infrastructure of Cisco switches and routers, Checkpoint firewalls and F5 load balancers.

ROLE & RESPONSIBILITIES:

1. Align with the business and projects regarding demands, (service) requests and new services
2. Assess new requests based on architecture standards, policies and regulation
3. Align designs with other Teams within the Technical Engineering department
4. Perform Root Cause Analysis (RCA) of major incidents together with senior engineers
5. Perform operational 3rd level support on incidents, solving complex network problems
6. Prepare (plan) network changes for CAB approval and deployment
7. Deploy network changes
8. Document solutions and ensure knowledge transfer within the team
9. Optimize current environment
10. Maintain and support projects (e.g. datacenter projects)
11. Designing and developing advanced features in corporate context
12. Taking the lead for new designs/features within the network team, with focus on the team and working together

OUR EXPECTATIONS:

Thinking and Acting Outside In

• You proactively capture new evolutions in expertise and translate these insights into ways of working, processes, products, services, reviews, lead innovation assignments of expertise/knowledge in the organization.
• You proactively question current expertise, seeking and/or bring new expertise to your own functional team and the teams in the value chain.

Agility

• Develop and advise a large portfolio of external and internal customers with complex needs/contexts, and plans and executes leading to highly satisfied customers, also in the long run. Shines when it goes wrong with a focus on the full customer journey.
• Builds and shares expertise both within the business and supporting units or the customer organization, independently of cultural and linguistic barriers.

Connecting

• Ability to develop productive networks within and outside of the SD Worx Group, with customers in the market and in the network of technical expertise. Be recognized as a trustworthy source of information/expertise, be searched for expertise related coaching.
• Ability to leverage broad networks to influence, to negotiate or to mediate or to coach effectively to a win-win solution for complex themes and with senior level stakeholders from the customer environment or from SD Worx Group.
• Stimulate the environment of open networks for expertise and knowledge sharing, inspiring and coaching others to become part of it and actively participate.

KNOWLEDGE, TECHNICAL SKILLS, QUALIFICATIONS & EXPERIENCE:

Essential:

• 5 to 10 years' experience with at least 5 years’ experience on corporate (multi country) network level
• Expert Knowledge of Routing & Switching
• WAN / LAN / Wireless LAN / MPLS / Cisco L3 / ISE Expertise
• Familiar with protocols such as Static, RIP, EIGRP, OSPF, BGP
• Experience with Load balancer (F5)
• Experience in Cloud Solutions – Networking (E.g., Azure, Google, Amazon)
• Familiar with VMware NSX (for datacenter project)
• Firewalls (ASA, palo-alto panorama) expertise
• Understanding of IaC & Script-based automation and languages (e.g. Powershell & C#) or Equilant technologies like Ansible/Nomad by Hashicorp
• Excellent incident handling and troubleshooting skills
• Change request implementations
• Experience as lead for driving new designs/features within the network team
• Work with integrity, meaning working in such a way that the job is executed properly, transparently, carefully and complying with the applicable laws, regulations, policies and Code of Conduct.
• Can provide high-quality, timely, and cost-effective results.
• Implement changes out of office hours
• Participate in 24x7 standby shifts, one week per 7 weeks
• Excellent English communication skills
• Good communication and teaching skills within the team, helping junior and medior profiles to a next level

What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years
• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate
• Monthly fixed transport allowance
• No deduction for using the company’s transport after work
• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years
• Fixed internet allowance for home use
• Career break option
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Yearly performance review with remuneration review
• Yearly company bonus
• Car loan: subsidized interest facility
• Referral program
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.