About SD Worx

Which tasks can you expect?

• Provide necessary support to help manage, maintain, and deliver client payroll/projects within agreed deadlines and with high quality.

• Effectively plan and manage own workload.

• Validate and enter all data received within agreed deadlines and in accordance with client company policies, procedures and requirements.

• Respond promptly and professionally to customer inquiries via MS Teams, email, and live chat (as applicable).

• Document customer interactions accurately and comprehensively in the required system(s).

• Identify recurring problems and contribute to the development of solutions and process improvements.

• Deliver exceptional service that exceeds customer expectations and builds long-lasting relationships.

• NB: Additional tasks may be allocated by the Manager.

What do you have to offer?

• Previous experience in a customer support or similar role preferred (especially in the European market).

• Excellent communication skills, both verbal and written in English and French.

• Team player quality - contribute effectively to the development and growth of the team.

• Computer literate and knowledge of the Microsoft software package (Outlook, Ms Teams, Excel, Word, PowerPoint).

• Ability to multitask and prioritize in a fast-paced environment.

• Rapid assimilation capacity.

• Comfortable with mathematics and calculations.

• Visible commitment to quality processes and the ability to challenge and influence change (if necessary) from established procedures.

• Actively seeking improvements that can increase process efficiency.

• Empathy and patience when dealing with customers from diverse backgrounds.

• Strong problem-solving abilities and a proactive mindset.

• Exposure to BE legislation and culture is a plus.

• Proficiency in using CRM software and other customer support tools is a plus

What do we have to offer?

• Leaves: the types of leave granted from day 1 (annual leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years

• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate

• Monthly fixed transport allowance

• No deduction for using the company’s transport after work

• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years

• Fixed internet allowance for home use

• Career break option

• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)

• Yearly performance review with remuneration review

• Yearly company bonus

• Car loan: subsidized interest facility

• Referral program

• Learning opportunities: through an individual development plan and professional training

• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Salary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.