SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

Key Responsibilities:

• Key: To support the customer journey during the implementation of standard new payroll and HR systems, or the addition of new features in the form of small change requests by using your knowledge and expertise to provide an excellent overall experience for the customer. This role will implement the project and will project manage it from end to end.

• Customer Focus: Build expertise to enhance customer solutions, assess client needs, add value throughout the customer journey.

• Project Management: Implement and manage projects from end to end, ensuring tasks are completed within time, quality, and budget constraints.

• Customer Interaction: Be professional and responsive, anticipate customer needs, and gather feedback.

• KPI & Operational Plan: Understand and contribute to Implementation KPIs, maintain internal systems, and ensure resource utilization.

Expectations:

• Continuous Learning: Keep expertise up-to-date, adapt to changes, and develop knowledge proactively.

• Agility: Have in-depth knowledge of products, services, and customer satisfaction.

• Connecting: Build productive relationships with customers and colleagues, and coach others.

Technical Skills & Experience:

• Basic Knowledge: ROI/UK payroll legislation, payroll processing, HR business processes, and Excel.

• Communication: Articulate complex technical information to non-technical people.

• Problem-Solving: Identify customer challenges and provide solutions.

• Compliance: Follow company, ISO, and GDPR requirements.

Desirable Qualities:

• Experience: Previous experience with Implementation delivery methodology phases and understanding of continuous improvement opportunities.

• Training: Willingness to train customers on solutions.

This role emphasizes customer focus, implementing solutions, project management, continuous learning, and effective communication.

What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years

• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate

• Monthly fixed transport allowance

• No deduction for using the company’s transport after work

• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years

• Fixed internet allowance for home use

• Career break option

• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)

• Yearly performance review with remuneration review

• Yearly company bonus

• Car loan: subsidized interest facility

• Referral program

• Learning opportunities: through an individual development plan and professional training

• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
  

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.