SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

The Lead for Capacity, Availability & Asset Management is responsible for the technical architecture, data model ownership, and engineering quality of the platform that governs infrastructure capacity, availability, and asset lifecycle across private cloud, public cloud, and datacenter environments.

This role acts as the technical counterpart to the Product Owner and ensures that the underlying backend systems, CMDB integrations, and automation capabilities are scalable, reliable, and aligned with enterprise architecture standards.

The Lead owns the technical integrity of the value stream and ensures seamless integration with DevAIOps & IDP Portal, ServiceNow, private/public cloud platforms, network, Databases and other PPAI integrations.

Which tasks can you expect?

Technical Ownership & Architecture

• Own the end-to-end technical architecture of the Capacity, Availability & Asset Management platform.

• Define and govern the backend architecture, APIs, integration patterns, and data flows.

• Ensure scalability, reliability, and performance of all core components.

• Define non-functional requirements (availability, security, resilience, observability).

• Make architectural decisions aligned with enterprise standards and cloud strategy.

Data Model & CMDB Ownership

• Own and evolve the canonical data model for infrastructure assets, capacity metrics, lifecycle states, dependencies, and licensing.

• Define relationships between CIs (servers, VMs, DBs, clusters, licences, storage, networks).

• Ensure data consistency across ServiceNow CMDB and authoritative sources.

• Drive automation-first principles for data population and reconciliation.

• Establish validation, governance, and data quality controls

Backend Engineering Leadership

• Lead backend design and implementation (APIs, services, automation pipelines).

• Ensure clean architecture and modular design.

• Establish engineering standards, code quality practices, and documentation standards.

• Perform technical reviews and mentor engineers.

• Drive technical debt reduction and platform hardening

Integration Management

• Define and manage integrations with:

o DevAIOps pipelines

o IDP Portal

o ServiceNow

o Private cloud partners

o Public cloud squads

o Monitoring & observability platforms

o Other PPAI integrations

• Define API contracts and integration patterns.

• Ensure reliable data exchange and event-driven updates.

• Prevent duplication of logic across systems.

Capacity & Availability Enablement

• Design systems that support forward-looking capacity modelling.

• Enable real-time or near-real-time utilisation visibility.

• Support SLA/SLO tracking through robust telemetry integration.

• Ensure resilience and failure-domain awareness in data design

Lifecycle Automation & Compliance Enablement

• Architect lifecycle tracking (commission → operate → patch → support window → EOL → decommission).

• Enable automated detection of stale, duplicate, or non-compliant assets.

• Support licensing governance via structured usage tracking.

• Design reporting layers that support audit & compliance needs

Collaboration & Stakeholder Alignment

• Partner closely with the Product Owner to translate value objectives into technical solutions.

• Work with Platform Architects and Enterprise Architecture for alignment.

• Collaborate with DevOps, Cloud, Network, and Infrastructure teams.

• Present technical roadmaps and architectural decisions to senior stakeholders.

• Provide effort estimations and technical risk assessments.

What do you have to offer?

• 7+ years in backend/platform engineering.

• Proven experience as Tech Lead or Senior Architect.

• Strong experience with:

o CMDB systems

o Infrastructure platforms API’s (VMware, private cloud, AWS/Azure/GCP)

o API design (REST/GraphQL)

o Event-driven architectures

o Cloud-native architecture

• Experience with ITIL-aligned environments is a plus.

• Strong data modelling capabilities (relational + service relationship modelling).

• Deep understanding of infrastructure components:

o Compute, storage, network, databases, middleware

• Experience integrating with DevOps pipelines.

• Familiar with observability stacks (metrics, logs, tracing).

• Understanding of licensing models for OS, DB, middleware, cloud.

• Strong systems thinker.

• Able to translate complexity into structured models.

• Comfortable making architectural decisions under uncertainty.

• Strong communicator between technical and non-technical stakeholders.

• Drives engineering discipline without blocking agility.

• Proactive risk identification and mitigation mindset.

What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years

• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate

• Monthly fixed transport allowance

• No deduction for using the company’s transport after work

• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years

• Fixed internet allowance for home use

• Career break option

• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)

• Yearly performance review with remuneration review

• Yearly company bonus

• Car loan: subsidized interest facility

• Referral program

• Learning opportunities: through an individual development plan and professional training

• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.