SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

The Product Owner for Capacity, Availability & Asset Management is responsible for defining, prioritising, and delivering capabilities that ensure all platform and infrastructure assets (servers, databases, Virtual Machines, networks, middleware, hardware, and licences) are governed effectively throughout their lifecycle.

This role owns the value stream that ensures we have the correct capacity, availability, lifecycle, and licensing capabilities across private cloud, public cloud, and data centre environments.

Operating in alignment with ITIL practices & Agile delivery, the PO ensures that value flows continuously from demand forecasting to infrastructure readiness, with the goal of enabling teams to deliver secure, resilient, and scalable digital services.

Which tasks can you expect?

1.        Value Stream Ownership

Owns the end-to-end value stream for Plan → Engage → Design → Obtain/Build → Deliver → Improve across Capacity, Availability, and Asset Management.

2.       Drives continual improvement loops based on availability incidents, lifecycle risks, or capacity saturation signals.

3.       Product Ownership & Backlog Management

•  Owns and manages a roadmap that integrates operational risks, platform growth, partner capacity, and product demand.

• Maintains an actionable backlog with epics, features, and user stories driven by ITIL practices.

• Works with Platform and Product POs to ensure capacity and availability requirements feed into sprint planning.

2. Capacity Management (ITIL)

• Builds and maintains forward-looking capacity models for compute, storage, databases, networks, and cloud resources.

• Gathers demand forecasts from Product Tribes and compares them against current utilisation, trends, and saturation risks.

• Coordinates with private cloud partners and public cloud squads to ensure the right capacity is provisioned at the right time.

• Ensures capacity decisions support cost efficiency and avoid waste.

3. Availability Management (ITIL)

• Work with DevOps, Network Teams, and Platform Squads to determine and agree SLAs, SLOs, and availability targets.

• Identify availability risks and ensure mitigation work is prioritised in the backlog.

• Ensure service continuity expectations are built into product delivery planning.

4. Asset Lifecycle & CMDB Governance

• Ensures all assets (VMs, servers, DBs, clusters, storage, hardware, licences) are recorded and governed through their lifecycle.

• Oversees CMDB structure, data quality, automation, and dependencies (CIs & relationships).

• Drives end-of-life and lifecycle remediation work into the engineering backlog.

• Work with infrastructure teams to establish authoritative data sources and automated updates.

• Ensure proper lifecycle tracking: commissioning, usage, patching, support windows, and decommissioning.

• Drive remediation for stale, duplicate, or non-compliant assets.

5. Licensing & Compliance

• Oversee software licensing models (e.g., OS, DB, middleware, orchestration tools, cloud services).

• Ensure compliance with licensing terms and prevent overconsumption penalties.

• Identify unused or underutilised licences and eliminate waste.

• Provide renewal forecasts and support contract negotiations with Enablement and Procurement.

6. Stakeholder Management

• Work closely with Enablement Leads on contract renewals, partner performance, and cost optimisation.

• Align with Private Cloud and Public Cloud teams to ensure future capacity is ordered or provisioned ahead of demand.

• Present roadmap progress, risks, and dependencies to senior leadership.

What do you have to offer?

• Demonstrated experience as a Product Owner or Senior Analyst in IT Infrastructure or SaaS Platforms.

• Strong knowledge of ITIL (Capacity, Availability, Asset, and Configuration Management).

• Proven experience managing backlogs, writing user stories, and working in Agile teams.

• Experience in complex multi-vendor and multi-cloud environments.

• Strong understanding of infrastructure components such as VMs, databases, networks, and Cloud architectures.

• Excellent stakeholder communication across technical and business teams.

• ITIL v3 or/& 4 certification.

• Experience in large SaaS or multi-region hosting environments.

• Knowledge of CMDB tools and Asset Management platforms.

• Strong analytical and financial awareness (licensing, forecasting, cost control).

What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years

• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate

• Monthly fixed transport allowance

• No deduction for using the company’s transport after work

• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years

• Fixed internet allowance for home use

• Career break option

• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)

• Yearly performance review with remuneration review

• Yearly company bonus

• Car loan: subsidized interest facility

• Referral program

• Learning opportunities: through an individual development plan and professional training

• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.