SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

In the architecture of SD Worx Enterprise tooling, our Billing & Invoicing systems play a crucial role. And this is why your role as our Support System Analyst is so important to us.

Investigating and resolving technical (system) issues, that is what this job is all about. Together you will make our platform better and more user-friendly. You are responsible for the Billing & Invoicing application(s) and its functionalities based on the requirements of our business and the composed user stories, in close collaboration

Which tasks can you expect?

• Responsible for internal end-user support
• Resolving (basic) technical issues after a proper investigation
• Communicating back with the resolution to our end-users
• Managing new user set-up and deactivation of system users
• Assisting in the preparations and maintenance of support documentation
• Creating basic reports and dashboards to meet business requirements
• Keeping informed about the developments in our Billing & Invoicing applications
• Taking ownership and doing close follow up on tasks assigned, ensuring targets are met
• Testing product in prescribed browsers, operating systems, and devices
• Comprehending the functional requirements from your stakeholders and translating them to technical solutions. Making sure users understand and are satisfied with the configurations in the billing & invoicing systems.
• Responsible for business requirements gathering, workflow analysis, user stories, and acceptance criteria.
• Creating and refining of the business user stories. Sharing business and technical insights with the Product Owner.
• Gathering, creating and maintaining current and future business process flows for both internal use and SD Worx’ business.
• Creating and maintaining QA (training) materials
• Using an Agile methodology to keep track of your projects.
• Coordinating regularly with stakeholders, the Product Owners and the business owners

What do you have to offer?

• At least 1-2 years of experience in an admin role. Previous experience as a Support System administrator would be an advantage
• Ideally you have experience in ‘Billing & Invoicing’ systems and its processes
• Experience in SQL and XLS is a (very) nice to have
• Eager to learn
• Good problem-solving skills and attention to details
• Experience in working in Agile squads and international environment are considered as a plus
• Being an engaged, positive and flexible team player
• Excellent English communication skills (verbal and writing). French is a plus.

What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years
• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate
• Monthly fixed transport allowance
• No deduction for using the company’s transport after work
• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years
• Fixed internet allowance for home use
• Career break option
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Yearly performance review with remuneration review
• Yearly company bonus
• Car loan: subsidized interest facility
• Referral program
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.