SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

We are looking for a proactive and enthusiastic candidate to join our team as Automation optimisation specialist. In this role, you will play a key role in ensuring the reliability, performance, and continuous improvement of automation solutions developed by the team. You will be responsible for supporting deployed robots/applications, troubleshooting incidents, implementing permanent fixes, conducting thorough testing, and enhancing existing automation projects to meet evolving business needs.

The technologies used are mainly: Power Platform, BluePrism and Outsystems

Which tasks can you expect?

Support & Troubleshooting

• Monitor and maintain automation robots/applications in production.
• Track and manage incident tickets using ServiceNow.
• Investigate and resolve incidents, ensuring minimal downtime.
• Implement permanent fixes and preventive measures.

Testing & Quality Assurance

• Perform functional and regression testing on automation solutions.
• Validate automation workflows before deployment to production.
• Collaborate with developers to ensure high-quality deliverables.

Continuous Improvement

• Analyse performance and usage of existing robots/applications.
• Identify opportunities for optimisation and enhancement.
• Implement updates, bug fixes, and new functionalities.
• Enhance existing automation projects to meet evolving business needs by:
• Gathering requirements directly from customers.
• Implementing changes based on feedback and business goals.
• Demonstrating updated solutions to customers for validation and acceptance.

Stakeholder Communication & Issue Management

• Maintain continuous communication with stakeholders regarding incidents and resolutions.
• Track and document the resolution of issues from identification to closure.
• Provide detailed Root Cause Analysis (RCA) reports after incident resolution.

Collaboration & Documentation

• Work closely with developers, business analysts, and stakeholders.
• Document support procedures, test cases, and change logs.
• Provide feedback and insights to improve automation standards.

What do you have to offer?

Qualifications:

• Graduate with a degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 2-3 year of hands-on experience on an RPA/ low-code automation platform, with high preference on Microsoft Power Platform (Power Apps, Power Automate, Power BI), Blueprism and/or Outsystems
• Microsoft Certified: PL-900, Azure Fundamentals is a plus

Knowledge, Technical skills and Experience:

• Good knowledge of data modelling and database concepts.
• Proficient in Power Platform/Blueprism/Outsystems depending on the business needs. Can handle moderate complexity projects with minimal supervision
• Familiarity with software testing methodologies.
• Understands and applies best practices in coding and debugging
• Experience with other Microsoft 365 tools and services.
• Good understanding and experience with APIs and integration concepts.
• Ability to write and understand basic code (e.g., JavaScript, C#, Python).
• Worked in an agile environment

What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years
• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate
• Monthly fixed transport allowance
• No deduction for using the company’s transport after work
• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years
• Fixed internet allowance for home use
• Career break option
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Yearly performance review with remuneration review
• Yearly company bonus
• Car loan: subsidized interest facility
• Referral program
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.