SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

Which tasks can you expect?

• Your level of expertise enables you to train less experienced / senior employees to increase their knowledge levels.

• Apply technical knowledge, skills and expertise to provide development, testing and support service to customers & Internal stakeholders
  
• Collaborate with both onshore and offshore team members
  
• Accurately plan, record time and effort spent on activities via trackers
  
• Work closely with the Product Coordinator to plan daily work assignments & escalations
  
• Communicate orally and in writing with customers to provide good service
  
• Take ownership and follow up on assigned incidents/tickets
  
• Be logical and provide SWOT analysis when faced with challenges and problems
  
• Ensure responsive and timely incident resolution.
  
• Analyse, prioritize and follow-up on incidents/change requests.
  
• In depth investigation on Tickets assigned
  
• Active participation in Huddles
  
• Participate in process improvement initiatives
  
• Proofread of Sprint Notes and Release Notes
  
• Participate in Knowledge Base process
  

Note that other duties may be assigned by Agile Coach

What do you have to offer?

• Diploma or Degree holder in IT preferably.
• At least 2-3 years of experience in HR / Payroll environment.
• 2-3 years of experience in software development, testing or application support would be an advantage.

Basic Skills:

• Outstanding communicator (both written and oral) in English
• Work well alone as well as in a team
• Dependable
• Customer Service oriented
• Adaptable and Flexible when faced with tight deadlines
• Quality Orientated
• Ethical

Technical Skills:

• Knowledge of industry standards and project methodologies
• Knowledge of software development concepts and lifecycles
• Good analytical and problem solving skills
• SQL Knowledge
• Postman

What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years
• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate
• Monthly fixed transport allowance
• No deduction for using the company’s transport after work
• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years
• Fixed internet allowance for home use
• Career break option
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Yearly performance review with remuneration review
• Yearly company bonus
• Car loan: subsidized interest facility
• Referral program
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.