SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

The P&R Helpdesk team is part if the big P&R Belgium tribe.

The team is responsible for providing technical support for incidents involving the various mainframe processes of the core SD Worx applications.

We are looking for a extra colleague to strengthen our team.

What does your day look like?

• Resolving incidents independently. This means correcting data in the database, performing correction queries etc.
• Dispatch of incidents among the various development teams and follow up these incidents until they are resolved.
• Communicating with internal users and operations regarding the progress of the incidents.
• Drafting and maintaining work-related documentation.
• Active participation in team meetings.

Who are we looking for?

• Communicative, hands-on and customer oriented.
• A real team player who is flexible and eager to learn.
• Has a basic IT knowledge.
• An agile mindset of continuous optimization.
• Showing initiative and communicating actively.
• Knowledge of Mainframe environment is a plus.
• Willing to work every 3 weeks, for one week, from 10 am to 7 pm (Belgian working hours)

What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years
• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate
• Monthly fixed transport allowance
• No deduction for using the company’s transport after work
• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years
• Fixed internet allowance for home use
• Career break option
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Yearly performance review with remuneration review
• Yearly company bonus
• Car loan: subsidized interest facility
• Referral program
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.