SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

Purpose of Role

The role of the Payroll Executive is to provide an effective, efficient and accurate payroll service to customers under the governance of SD Worx’s Quality Management System.

Roles & Responsibilities

• Effectively plan and manage own workload, managing, servicing and delivering customer payrolls to agreed deadlines
• Participate in team huddles to ensure risks and issues are highlighted and followed through to closure
• Identify opportunities to advise and assist other team members, including cover for other team members as and when required
• Validate and input all data received to agreed SLAs
• Check input data and make all relevant corrections before the live run
• Handle routine, non-routine and complex customer queries regarding payroll and HR related issues, including liaising with both internal and external contacts
• Manage all aspects of Tax Year end processing for customers
• Communicate effectively to customers (internal & external)
• Manage and support the customer in the processing of their payrolls to ensure payments/reports to employees are made accurately and on time
• Provision and delivery of their performance statistics, including root cause to the Team Manager to meet reporting requirements
• Support the Team Manager in creating the RCA documentation
• Recognise and promote opportunities for Added Value Services
• Compliance with statutory regulations, and provide guidance to customer and colleagues
• Demonstrate good knowledge of legislation and products
• Maintain Standard Operating Processes and update with changes
• Take responsibility for own personal development plan in line with Company objectives and values

Knowledge, Technical Skills, Qualifications & Experience

• Minimum 2 years payroll experience
• Attention to detail with the ability to analyse data
• Demonstrable customer service skills via telephone, and other forms of communication
• Demonstrable knowledge of PC literacy and software usage ideally including Word and Excel
• High level knowledge of payroll legislation, including Tax
• Time and workload management
• Demonstrate the ability to identify risks, issues and problems proactively and timely
• Critical thinking and problem solving

What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years
• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate
• Monthly fixed transport allowance
• No deduction for using the company’s transport after work
• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years
• Fixed internet allowance for home use
• Career break option
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Yearly performance review with remuneration review
• Yearly company bonus
• Car loan: subsidized interest facility
• Referral program
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.