SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

CUSTOMER COACH - you will have the skills and ability to demonstrate that you can:

• Build expertise with focus on the customer - have the curiosity and eagerness to be close to trends and innovation and to develop and make this expertise available for customer solutions.
• From Service transaction to Customer journey, can assess the client’s situation, fundamental wishes and needs, also in unstructured context, and to add more value than the customer expected throughout the full customer journey and over omni channels.
• Have the ability to collaborate effectively without boundaries (across teams, countries, languages, tools) colleagues, customers and network with his/her expertise, confidence and style.

YOUR ROLE: The Implementation Data Migration Consultant will be responsible for migrating data for projects in the Implementation team. This position will work closely with Payroll Implementation Consultants, application development teams, QA teams, Consultants, business analysts and project managers throughout the implementation.


ROLE & RESPONSIBILITIES:

1. Works under minimal supervision and performs a range of work of low to medium complexity.

2. Apply functional and technical expertise to effectively carry out standard data migration activities based on requirements.

3. Ensure accurate time tracking on projects and update project milestones and revenue targets on approved time tracking tool and there is no or minimal overruns.

4. Complete assigned tasks in an organized manner to ensure project deadlines are met.

5. Collaborate with cross-functional teams onshore and offshore.

6. Translate functional requirements into technical specifications.

7. Extract data from legacy systems using SQL scripts.

8. Transform and load data into the latest baseline system.

9. Write validation scripts to run over the Staging tables to report any invalid data.

10. Carry out Data migration tasks which include data profiling, data cleansing, data validation, and the ongoing data quality assurance process in the target system.

11. Support the quality assurance and user acceptance testing during the different Implementation phases.

12. Conduct post-migration data validation.

13. Troubleshoot and resolve data migration issues.

14. Copy data across from one system to another.

15. Communicate progress and challenges to project stakeholders.

16. Attend and contribute to daily team huddles, retrospective meetings, problem solving session and lessons learnt meetings.

17. Conduct Root cause analysis of defects/issues and drive resolution.

18. Assist Support team and Sales team with escalated client questions.

19. Validate and analyse data sets to ensure data consistency and internal requirements are met.

20. Create and maintain Excel / VBA based independent utilities for the standard Data Migration Template

21. Create and maintain SOPs, How-To documents, and artifacts.

22. Ensure data integrity throughout the data migration process.

23. Handle escalated customer complaints and concerns as needed.

24. Identify and mitigate data risks.

25. Maintain appropriate levels of data security and privacy relating to customer data.

26. Support customers during the data migration process from end to end.

Note that other duties may be assigned by Team Leader/Manager for small changes.

OUR EXPECTATIONS:

Thinking and Acting Outside In

• The ability to absorb knowledge that is immediately applicable in the job. Proactively keeps own expertise up to date & consults the right information sources and takes actions to develop their own knowledge when steered in this direction and supported.
• Has an open & critical mind to changing their way of working in times of continuous transformation.

Agility

• In-depth knowledge and continued learning of products and services, tools, best practices, optimal personal organisation, and professional attitudes.
• In-depth knowledge of customer portfolio, productive customer contact points, seeking to deliver service with very high customer satisfaction.
• Ability to present/bring a well-prepared topic in a professional way.

Connecting

• Ability to develop productive relations with customers (all touch points), colleagues and managers. Be recognized and be accessible as an expert by your direct colleagues, help colleagues.
• Ability to build and use a network to find a win-win solution for customer requests or colleague requests.
• Ability to coach customers and/or colleagues across own networks.

KNOWLEDGE, TECHNICAL SKILLS, QUALIFICATIONS & EXPERIENCE:

Technical Skills

• SQL querying and scripting skills
• Proficiency in Excel
• Experience with data migration tools and software.
• Experience with data migration across different platforms and systems.
• Soft Skills:
• Analytical and problem-solving abilities
• Critical thinking and decision-making skills
• Continuous learning mindset
• Excellent attention to detail
• Understanding of data security and privacy regulations
• Customer facing skills.

Desirable Skills

• Testing Skills
• Organizational and project management skills
• Documentation and technical writing skills
• Experience with data migration in large-scale enterprise environments.
• Familiarity with data migration best practices
• Knowledge of German

Requirements

• Degree in software engineering/computer science/IT related field with at least 1 year of experience in data transformation/migration.
• Good written & spoken English.

What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years
• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate
• Monthly fixed transport allowance
• No deduction for using the company’s transport after work
• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years
• Fixed internet allowance for home use
• Career break option
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Yearly performance review with remuneration review
• Yearly company bonus
• Car loan: subsidized interest facility
• Referral program
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.