SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

CUSTOMER COACH - you will have the skills and ability to demonstrate that you can:
• Build expertise with focus on the customer - have the curiosity and eagerness to be close to trends and innovation and to develop and make this expertise available for customer solutions.
• Have the ability to collaborate effectively without boundaries (across teams, countries, languages, tools) colleagues, customers and network with his/her expertise, confidence and style.
• Act as our Customer advocate to resolve problems and develop our software and services.

YOUR ROLE: A Feature Lead is responsible for delivering a feature, often a set of clearly defined milestones or a project, that requires deliverables to be built across various squads. This role frequently requires navigating and adapting to uncertainties, such as evolving requirements, potential roadblocks, delays and shifting priorities. The Feature Lead must work closely with Product Owners/Scrum Masters/Flow Masters.

ROLE & RESPONSIBILITIES:
1. Lead/update/make/create backlog management for the feature, coordinating relevant stakeholders to identify all objectives/deliverables.
2. Coordinate with tribe leads, product managers, product owners and architects to ensure End-to-End ownership.
3. Provide global and details delivery plan for the feature in cooperation with stakeholders.
4. Work closely with architects to ensure consistent and coherent implementation across squads.
a. Determine how to divide features into work items across squads
b. Determine the impact of business needs / technical solution on deployment and architecture
5. Determine the system that is the authoritative source of new data, or a new data store, and establish this authoritative source across squads.
6. Identify spikes/blockers/dependencies as early as possible and determine if any investigations are required to create more options, or to validate assumptions before committing to a solution.
7. Separate work that is not estimable into a spike and a story (and highlight the dependency on the spike).
8. Follow up on backlog management with relevant product owners and squads.
9. Participate in Agile ceremonies and sign off user stories.
10.Ability to correctly implement changes (adhering to change management process) and monitor progress.
Note that other duties may be assigned by Team Leader/Manager.

OUR EXPECTATIONS:

Thinking and Acting Outside In
• You proactively capture new evolutions in expertise and translate these insights into ways of working, processes, products, services, reviews, lead innovation assignments of expertise/knowledge in the organization.
• You proactively question current expertise, seeking and/or bring new expertise to your own functional team and the teams in the value chain.

Agility
• Develop and advise a large portfolio of external and internal customers with complex needs/contexts, and plans and executes leading to highly satisfied customers, also in the long run. Shines when it goes wrong with a focus on the full customer journey.
• Builds and shares expertise both within the business and supporting units or the customer organization, independently of cultural and linguistic barriers.

Connecting
• Ability to develop productive networks within and outside of the SD Worx Group, with customers in the market and in the network of technical expertise.
• Be recognized as a trustworthy source of information/expertise, be searched for expertise related coaching.
• Ability to leverage broad networks to influence, to negotiate or to mediate or to coach effectively to a win-win solution for complex themes and with senior level stakeholders from the customer environment or from SD Worx Group.
• Stimulate the environment of open networks for expertise and knowledge sharing, inspiring and coaching others to become part of it and actively participate.

KNOWLEDGE, TECHNICAL SKILLS, QUALIFICATIONS & EXPERIENCE:

Essential:

Stakeholder management
1. Strong communication skills:
• convey information to stakeholders (written and verbal)
• knowledge of appropriate communication channels
• preparation and delivery of presentations
2. Able to observe and interpret dependencies between backlogs
3. Good understanding of relevant domains/products/journeys:
• Understanding of impact of a feature/project across the organization and business
• Integration of business goals into the feature scope
• Usage of correct metrics to track progress
4. Team management:
• Ability to motivate and engage team members to reach goals
• Conflict resolution
• Delegation of work
• Demonstrates team organization and governance
5. Useful if with a technical background
6. Risk Management:
• Proactively identify potential risks and obstacles that could impact the successful delivery
• Develop and implement strategies to mitigate risks and ensuring minimal disruption to the project
7. Delivery and Support:
• Oversee the deployment of the feature into production, coordinating with operations and support teams.
• Ensure all documentation, including technical specs, user manuals, and release notes, is complete and up to date.
• Provide post-release support, addressing any issues or feedback from end users and stakeholders.
• Planning and coordination, lead sprints and estimate timelines
8. Planning and Coordination:
• Plan sprints and estimate timelines
• Work with cross-functional teams to ensure smooth running of projects

What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years
• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate
• Monthly fixed transport allowance
• No deduction for using the company’s transport after work
• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years
• Fixed internet allowance for home use
• Career break option
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Yearly performance review with remuneration review
• Yearly company bonus
• Car loan: subsidized interest facility
• Referral program
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.