About the Role

As a Senior Payroll & HR Operations Specialist, you will deliver high-quality payroll and HR services within our SAP MPS and BPO organisation. Acting as a Subject Matter Expert (SME), you will ensure operational excellence, compliance, and continuous improvement while supporting clients across the employee lifecycle.

Key Responsibilities

Payroll & HR Operations

• Manage payroll processing, controls, compliance, statutory reporting, and year-end activities.

• Deliver HR administration services, including:

  • Time Management

  • Benefits Administration

  • Pensions & Insurances

  • Employee Data Management

• Ensure compliance with local legislation and company policies.

Process Improvement

• Support payroll and HR transformation initiatives.

• Implement standard processes and drive continuous improvement.

• Maintain process documentation, SOPs, and training materials.

Stakeholder Management

• Partner with clients and country teams on compliance and process optimisation.

• Support operational enhancements and manage complex payroll and HR issues.

• Contribute to KPI, SLA, and service performance reporting.

Team Support

• Coach and support junior team members.

• Share knowledge and best practices across teams.

What We're Looking For

Experience

• 5+ years of Payroll and/or HR Outsourcing experience.

• Strong payroll processing expertise in an outsourcing environment.

• Experience supporting HR operations across the employee lifecycle.

• Experience working with multinational clients.

• Strong stakeholder management, analytical, and problem-solving skills.

• Fluent in English and the local language.

Preferred Skills

• SAP Employee Central Payroll (ECP)

• SAP SuccessFactors Employee Central

• Payroll Control Centre

• Workforce Management solutions

• Benefits platforms (Benify, Worksmile, or similar)

• Payroll and HR integrations

• Payroll or HR certification (CPP, CIPD, PHR, or equivalent)
  

Join us and help deliver world-class payroll and HR services in a collaborative, international environment.