SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people.

About the role:

As the HR Operations Administrator, you will be a key contributor the HR operations BPO services for our SAP Solutions MPS (Managed Payroll Services) team. This role includes delivery assurance with high quality operational support across, but not limited to, time management, benefits management, pensions, insurances and garnishments. You will also orchestrate the delivery of HR services to our customers, ensuring the effective execution of tasks within the team. This role also involves close collaboration with internal and external stakeholders to ensure continuous operational excellence. You will support in maintaining local HR business process standards. You will support continuous improvement while collaborating with clients and country teams to assess and manage localization activities, process deviations, recommending optimal solutions that align with both organizational and client needs.

Which tasks can you expect?

• Process HR service cases and provide appropriate resolutions.

• Collaborate with HR Operations Specialists and Senior Specialists when needed.

• Calculate, maintain and update complex data records in HR systems in relation to, but not limited to, Benefits, Pension and Insurance, Time Tracking and Garnishment.

• Process Document management where client self-service is not possible.

• Process client invoice reconciliations from multiple third parties and local governance.

• Support the change order management process for internal applications and where applicable liaise with third parties for third party change order management.

• Participate in testing and validation as required for small system updates and simple configuration changes (e.g. new wage types).

• Manage the maintenance of Standard Operating Procedures (SOPs), Detailed Work Instructions (DWIs), guidelines, and other process documentation, ensuring consistency across regions while incorporating local deviations.

• Maintain close communication with key stakeholders (including country teams and clients) to ensure consistent application of global and local standards, procedures and process changes.

• Participate in data controls using the SAP Payroll Control Centre tool and SAP integration data monitoring tool and process SD Worx scope data corrections when necessary.

• Adhere to service level agreements and deadlines for payroll processing.

• Communicate with external parties, such as tax authorities and benefit providers, when necessary.

• Provide support, guidance, and training to HR Operations Associates, ensuring best practices and compliance with local regulations.

• Process Year End activities

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  What do you have to offer?

• Fluency in English and Danish languages

• 1-3 years of experience in HR Operations and/or Payroll outsourcing within an enterprise environment.

• Basic knowledge and hands-on experience with HR processes such as, but not limited to, Time Tracking, Benefits, Garnishments, Pensions, Insurances and document management.

• Experience with calculations, data processing and administrative tasks.

• Knowledge about Service Level Agreements (SLAs)

• Good communication skills with the ability to work effectively with clients.

• Ability to manage multiple priorities in a fast-paced environment and meet client needs efficiently.

• Demonstrate the ability to work under pressure, prioritize tasks for the team effectively, and ensure high levels of client satisfaction.

• Good problem-solving and resolution skills.

• High attention to details and strong organizational skills.

• Willingness to learn and develop payroll expertise.

• Good communication skills (both verbal and written) .

• Experience with SAP SuccessFactors, SAP Payroll, Call Centre technology, HR analytics and automation tools is a plus.

• Certification such as PHR, or CIPD is a plus.

What do we have to offer?

• 🏝️ Comprehensive training and development programs.

  🏝️ Flexible working schedule

  🏝️ Private medical insurance 100% covered by SD Worx

  🏝️ 25 vacation days 

  🏝️ 18 hours for personal matters

  🏝️ Reduced summer hours: 36 hours instead of 40 per week, for 4 weeks (to be chosen in July or August)

  🏝️ Cobee flexible retribution options: meals, transportation, etc.

  🏝️ Laptop and equipment provided

  🏝️ Workation: possibility to work from abroad (where SD Worx has legal entity, up to 4 weeks per year)

  🏝️ Learning opportunities: language courses (as per availability), individual training bonus, an individual development plan, and professional training

  🏝️ Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Salary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.