SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

The purpose of your role as Trainee Payroll Executive is, in training and closely supervised over a prescribed period, to provide an effective and efficient Payroll service to SD Worx customers under the governance of SD Worx’s Quality Management System.

What do we have to offer?

• A dynamic environment: flexible working hours and working from home

• 25 days holiday + 8 days public holiday

• Flexible benefits scheme (including ability to buy additional 5 days holiday)

• Pension up to 6% matched

• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)

• Referral program

• Learning opportunities: through an individual development plan and professional training

• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Which tasks can you expect?

• Train to effectively plan and manage own workload, managing, servicing and delivering clients payrolls to agreed deadlines.

• Work to successfully completing skills training on products, tools, and services, to meet agreed milestones

• Take responsibility for own personal development plan in line with company objectives and values

• Engage in simple customer queries and deliver a high quality customer service

• Perform simple data input as assigned as well as pre and post live tasks

• Ensure relevant Standard Operating Procedures (SOPs) are followed to ensure predictable and accurate results.

• Flag any SOPs that may be unclear or may require updating

Throughout the training you will develop in the following:

• Effectively plan and manage own workload, supporting customers and deliver their payrolls to agreed deadlines

• Participate in team huddles to ensure risks and issues are highlighted and followed through to closure

• Identify opportunities to advise and assist other team members, including cover for other team members as and when required

• Validate and input all data received to agreed SLAs

• Check input data and make all relevant corrections before the live run

• Handle routine, non-routine and complex customer queries regarding payroll and HR related issues, including liaising with both internal and external contacts

• Manage all aspects of Tax Year end processing for customers

• Communicate effectively to customers (internal & external)

• Manage and support the customer in the processing of their payrolls to ensure payments/reports to employees are made accurately and on time

• Provision and delivery of their performance statistics, including root cause to the Team Manager to meet reporting requirements

• Support the Team Manager in creating the RCA documentation

• Recognise and promote opportunities for Added Value Services

• Compliance with statutory regulations, and provide guidance to customer and colleagues

• Demonstrate good knowledge of legislation and products

• Maintain Standard Operating Processes and update with changes

• Take responsibility for own personal development plan in line with Company objectives and values

What do you have to offer?

• A desire to learn payroll administrative skills in a busy customer centric environment.

• Drive and desire to train and develop at a fast pace, within a structured payroll, customer centric environment

• Experience within customer service environment; delivering exceptional customer service via telephone, email, and other forms of communication

• Demonstrable knowledge of PC literacy and software, including Word and Excel

• Good organisational skills and the ability to work as part of a team and on own initiative

• Time and workload management

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.