SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

In this role, you will:

• Manage a portfolio of 50+ international, multi‑country SME customers, serviced by SD Worx delivery countries and external partners.

• Conduct annual check‑in calls to ensure customer satisfaction and identify opportunities for upselling or cross‑selling.

• Act as the single point of contact for escalations, ensuring efficient and effective issue resolution.

Which tasks can you expect?

• Build and maintain strong relationships with international SME customers, ensuring service excellence aligned with the SD Worx SME strategy.

• Act as the first point of contact for international governance, ensuring full adoption of MySP through customer training and support.

• Manage a diverse portfolio of international clients, handling queries, change requests, and ensuring contractual delivery.

• Collaborate with 26 SD Worx countries, partners, and internal stakeholders. Share legislative updates and communicate clearly in writing and verbally.

• Identify upsell and cross-sell opportunities and support business expansion within existing accounts.

• Coordinate tax year‑end service activities and ensure GDPR compliance.

• Act as a Lever owner, driving improvements through Lean tools (Huddle Boards, Process Confirmations, Problem Solving, Coaching). Create and maintain SOPs.

• Lead annual customer calls to ensure service alignment and follow up on NPS detractors.

• Support service transitions for new customers/payrolls and manage terminations from acknowledgment to invoicing of termination fees.
  

What do you have to offer?

• Minimum a first experience in a customer service, account management or customer success role - ideally with SME customers

• Skilled in managing customer relationships across diverse teams and passionate to build long lasting relationships with international customers

• Fluent in English. Any additional language is welcome

• Confidence in delivering annual service check‑in calls

• Strong upsell and cross‑sell skills

• Excellent planning and organizational capabilities

• Experience using Lean tools

What do we have to offer?

• Comprehensive training and development programs.

• Flexible working schedule

• Private medical insurance 100% covered by SD Worx

• 25 vacation days 

• 18 hours for personal matters

• Reduced summer hours: 36 hours instead of 40 per week, for 4 weeks (to be chosen in July or August)

• Edenred flexible retribution options: meal vouchers, transport vouchers, etc.

• Laptop and equipment provided

• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)

• Learning opportunities: language courses (as per availability), individual training bonus, an individual development plan, and professional training

• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.