SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

The Administrator provides operational support across key ITIL v3 & 4 practices, including Capacity & Performance, Availability Management, Asset Management, and Configuration Management.

This role ensures that all asset, capacity, availability, and licensing data is accurate, trustworthy, complete, and actionable inside a modern Agile environment.

They enable the Product Owner and Platform Tribes to make informed decisions based on high-quality data and insights.

Which tasks can you expect?

1. ITIL v3 &4 Practice Execution & Data Stewardship

• Maintains the operational activities of the Capacity, Availability & Asset value stream.

• Ensures the Technical CMDB is continuously updated and reconciled with authoritative sources.

• Supports lifecycle, licensing, availability, and demand reporting.

• Performs daily/weekly checks of CI accuracy, completeness, duplication, and stale entries.

2. Capacity & Performance Data Support

• Collects utilisation data from monitoring tools, cloud dashboards, private cloud partners, and infrastructure squads.

• Maintains capacity dashboards, performance baselines, and trend reports.

• Flags saturation risks early to the Product Owner.

• Validates demand forecasts through structured data comparisons.

3. Availability & SLO Reporting (ITIL v4 + SRE)

• Updates availability dashboards using monitoring, alerting, and incident data.

• Tracks SLA/SLO breaches and metrics; supports root cause analysis.

• Ensures availability insights feed backlog prioritisation activities.

4. Asset & Licensing Administration

• Maintains asset lifecycle records (commissioned → in use → patched → EOL/EOS → retired).

• Tracks licence usage, renewals, availability windows, and compliance requirements.

• Identifies unused licences and supports cost-saving initiatives.

5. Integration with DevOps & Agile Delivery

• Ensures CMDB accuracy is maintained across CI/CD deployments.

• Supports squads with data to inform sprint planning and backlog refinement.

• Ensures capacity, availability, and asset risks are visible early (“shift-left”).

6. Cross-Team Coordination

• Coordinates with Platform Tribes to collect required technical information.

• Works with Product Tribes to understand upcoming demand and environment usage.

• Liaises with Enablement Leads for vendor/partner reporting.

What do you have to offer?

• Demonstrated experience as a Product Owner or Senior Analyst in IT Infrastructure or SaaS Platforms.

• Strong knowledge of ITIL (Capacity, Availability, Asset, and Configuration Management).

• Proven experience managing backlogs, writing user stories, and working in Agile teams.

• Experience in complex multi-vendor and multi-cloud environments.

• Strong understanding of infrastructure components such as VMs, databases, networks, and Cloud architectures.

• Excellent stakeholder communication across technical and business teams.

• ITIL v3 or/& 4 certification.

• Experience in large SaaS or multi-region hosting environments.

• Knowledge of CMDB tools and Asset Management platforms.

• Strong analytical and financial awareness (licensing, forecasting, cost control).

What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years

• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate

• Monthly fixed transport allowance

• No deduction for using the company’s transport after work

• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years

• Fixed internet allowance for home use

• Career break option

• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)

• Yearly performance review with remuneration review

• Yearly company bonus

• Car loan: subsidized interest facility

• Referral program

• Learning opportunities: through an individual development plan and professional training

• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.