SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

As an Account Support representative, you will be responsible for providing assistance to payroll customers. You will serve as the first point of contact for customer inquiries regarding their payroll systems and will manage the dispatching of support tickets.

What do we have to offer?

• Stable employment conditions: permanent employment contract (after a 3-month probation period)
  
• Flexible working hours and remote work opportunities
• Private medical care (LuxMed)
• Cafeteria system / Sports card
• Lunch card (Edenred)
• Financial allowance for remote work
• Loans for employees
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Life insurance
• Holiday allowance
• Free language courses (during your working hours)
• Annual bonus
• Integration events
• Free parking spaces for employees
• Referral program
• PPK (Employee Capital Plans): 3.5% employer contribution
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or expand your knowledge horizontally, there’s always room to grow within SD Worx!

Which tasks can you expect?

• Receiving, categorizing, and processing customer inquiries—particularly those related to e-files in the areas of Sales and Account Support
• Forwarding tickets and inquiries to the appropriate agents and departments
• Providing customers with updates on existing service inquiries via phone and support cases
• Performing tasks within the ticketing system (e.g., creating users, routing tickets, and processing requests)
• Conducting remote maintenance for partially outsourced customers
• Supporting and setting up fee-based services (e.g., creating health insurance providers, cost centers, facilities, and data maintenance)
• Sending forms to customers based on the nature of their inquiries
• Assisting with the onboarding and training of new employees

What do you have to offer?

• Excellent German language skills (B2+/C1)
• Good English language skills (B1)
• Good understanding of MS Office tools and their applications
• Previous experience on a customer support role
• Proficiency in basic software and technological solutions related to payroll accounting or the specific system used by the consultant - nice to have
• Basic knowledge of payroll accounting regulations and compliance with tax laws - nice to have

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.