SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

In today's digital world, we're all about crafting exceptional experiences. At SD Worx, we're on a mission to transform user interaction—whether it's on our portals, mobile app, or anywhere else in the digital landscape. We're a very diverse but small international customer support team, and soon, our support will also include phone assistance.

Which tasks can you expect?

As our Digital Customer Support Specialist, you're the most valuable player in ensuring our products not only work but rock. Here's what you'll be doing:

• Making user needs your top priority to deliver exceptional experiences.
• Handling incoming support requests like a pro—via digital channels now, and by phone in the future.
• Digging into support ticket data to guarantee top-notch customer satisfaction.
• Contributing your ideas on how to improve our service even further.

What do you have to offer?

• 1-4 years of experience in a similar role.
• Strong customer-focused communication skills that leave a positive impression.
• Fluent in French and English, with strong proficiency in both spoken and written communication. 
• Empathetic, with the ability to understand and resolve user issues effectively.
• Naturally curious and always up for a challenge—because figuring stuff out is your thing.
• Strong problem-solving and analytical skills.
• Great team player but also able to work independently.
• Proactive, structured, and organized—ready to adapt and bring fresh energy to the team.

If you're all about digital innovation, making users smile, and you're ready to bring your special touch to the team, we want you on board!

What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years
• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate
• Monthly fixed transport allowance
• No deduction for using the company’s transport after work
• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years
• Fixed internet allowance for home use
• Career break option
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Yearly performance review with remuneration review
• Yearly company bonus
• Car loan: subsidized interest facility
• Referral program
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.