Join Our Team: Shape the Future with SAP MPS and BPO at SD Worx!

We’re excited to kick off a new chapter at SD Worx! As we grow our SAP MPS (Managed Payroll Services) and BPO capabilities, we’re building a brand-new team and seeking talented individuals at all levels. If you're passionate about Payroll and HR outsourcing and want to be part of an international team delivering innovative solutions, this is your chance to make a real impact.

Become a key player in shaping the future of global HR and payroll services. Apply now and join SD Worx on this exciting journey!

About the role:

As the Payroll Senior Specialist, you will be a key contributor to the payroll operations for our newly created SAP MPS (Managed Payroll Services) and BPO (Business Process Outsourcing) service organization. This role includes payroll delivery assurance with high quality operational support across various areas, but not limited to, continuous payroll through payroll control centre, garnishments, payroll policies and payroll controls, compliance controls payment releases and reporting to the local authorities. You will be responsible for orchestrating payroll service delivery for customers within the team and ensuring seamless execution of tasks of the payroll workbook.

This role also involves close collaboration with internal and external stakeholders to ensure continuous operational excellence. You will support in maintaining local HR business process standards. You will support continuous improvement while collaborating with clients and country teams to assess and manage localization activities, process deviations, recommending optimal solutions that align with both organizational and client needs.

Which tasks can you expect?

• Drive continuous process improvement by identifying optimization opportunities in country-specific processes.
• Support in handling process deviations, determining their impact, and providing recommendations to local and global design authorities.
• Own the change order process liaising with external stakeholders ensuring gathering of requirements, pricing, implementation, updated documentation and training to internal teams.
• Ensure that global and local process standards are clearly understood, implemented, and adhered to by country teams, while accommodating client-specific requirements as necessary.
• Manage the maintenance of Standard Operating Procedures (SOPs), Detailed Work Instructions (DWIs), guidelines, and other process documentation, ensuring consistency across regions while incorporating local deviations.
• Support with developing training materials and provide training to junior and medior team members ensuring they are understand global and local standards, operating models, and process documentation.
• Maintain close communication with key stakeholders (including country teams and clients) to ensure consistent application of global and local standards, procedures and process changes.
• Support the creation or modification of processes, ensuring they meet global standards while accommodating local conditions.
• Process complex payroll cases and provide appropriate resolutions and acting as a first escalation point for the operating teams.
• Produce timely and accurate payroll in accordance with SD Worx processes, standards and contractual Service Level Agreements.
• Participate in advanced testing and validation as required for system updates and configuration changes (e.g. new wage types).
• Assist with system implementations, including testing phases, parallel processing, and UAT, following SD Worx best practices.
• Communicate daily with client-designated contacts to ensure effective payroll processing.
• Provide support, guidance, and training to Payroll Administrators, ensuring best practices and compliance with payroll regulations.
• Communicate with external parties, such as tax authorities and benefit providers, when necessary.
• Process Year End activities and generate year end statutory reports.

What do you have to offer?

• 3-5 years of experience in Payroll outsourcing within an enterprise business outsourcing environment.
• Knowledge of payroll processes such as, but not limited to, continuous payroll through payroll control centre, garnishments, payroll policies and payroll controls, compliance controls payment releases and reporting to the local authorities.
• Practical experience with Employee Central Payroll and payroll control centre is essential.
• Experience in managing client relationships and delivering payroll services to multinational clients.
• Knowledge with Service Level Agreements (SLAs) and KPI measurement and reporting.
• Good communication skills with the ability to work effectively with clients and collaborate across teams.
• Ability to manage multiple priorities in a fast-paced environment and meet client needs efficiently.
• Demonstrate the ability to work under pressure, prioritize tasks for the team effectively, and ensure high levels of client satisfaction.
• Good problem-solving and conflict resolution skills, with a focus on driving improvements in HR processes.
• High attention to details and strong organizational skills.
• Good communication skills (both verbal and written), fluent in English and Finnish.

• Experience in a Payroll and BPO outsourcing environment is preferred.
• Experience with SAP SuccessFactors, SAP Payroll, Concur, Workforce Management and integration tooling is a plus.
• Experience with inbound and outbound interfaces from and to payroll is a plus.
• Certification such as CPP, CPS or CPM is a plus.
• Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement.

What do we have to offer?

🏝️ Comprehensive training and development programs.

🏝️ Flexible working schedule

🏝️ Private medical insurance 100% covered by SD Worx

🏝️ 25 vacation days 

🏝️ 18 hours for personal matters

🏝️ Reduced summer hours: 36 hours instead of 40 per week, for 4 weeks (to be chosen in July or August)

🏝️ Transport, internet, and mobile allowances

🏝️ Edenred flexible retribution options: meal vouchers, transport vouchers, etc.

🏝️ Laptop and equipment provided

🏝️ Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)

🏝️ Learning opportunities: language courses (as per availability), individual training bonus, an individual development plan, and professional training

🏝️ Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.