SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life, so companies of any size can turn Human Resources into a source of value for the business and the people in it.

Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?

What do we have to offer?

• An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package.
• A dynamic environment: flexible working hours and working from home – everything is negotiable
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

About the role:

We are looking for a detail-oriented and eager-to-learn Identity and Access Management (IAM) Administrator to join our team. In this role, you will assist in managing user access, maintaining IAM systems, and ensuring compliance with security protocols. You will handle tasks such as user account management, troubleshooting access issues, and supporting IAM tool configurations.

Key Responsibilities

1. BAU (Business as Usual) Support

a. Process tickets raised by end users via IT Service Management (ITSM) tool, ensuring timely resolution

b. Adhere to Service Level Agreement (SLAs) for all support activities

c. Manage user accounts, including provisioning, deprovisioning, and modifications.

2. Troubleshooting and Support

a. Investigate and resolve complex IAM-related issues, providing support to end-users.

b. Collaborate with cross-functional teams to address and remediate security incidents.

c. Perform root cause analysis to prevent recurrence of issues

3. Agile & Documentation

a. Write and maintain end user documentation and internal procedures, add minor improvements as needed

b. Write end user documentation for self-service purposes

c. Knowledge transfer and training

Qualifications

· Bachelor’s degree in computer science, Information Technology, or related field

· years of experience on the role: 0-1 year

· understanding of the platform: 0-2 years

· insights on business processes: 0-1 year

· Knowledge of Active directory is an advantage

Skills

· Microsoft office proficiency

· Basic understanding of IAM concepts and tools.

· Familiarity with IAM platforms (Active Directory, EntraID).

· Ability to follow documented procedures accurately.

· Experience working in international environments.

Soft Skills

· Service-minded

· Problem-solving and analytical skills

· Good written and spoken English

· Proactive attitude towards learning and adapting to new technologies.

· Agile mindset

· Quality oriented

· Prioritisation of tasks

· International focused

· Ability to operate independently

· Creativity, out of the box thinking

· Precise and structured

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.