SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

What will you be doing:

• Provide first-line support to our customers employees, managers, and super users via email, phone, and ticketing systems 

• Provide support for employee salary inquiries, ensuring understanding of salary specifications in compliance with Norwegian payroll laws 

• Help employees understand their salary specifications and other payroll-related questions 

• Manage and distribute incoming requests in our tickets management system 

• Resolve or escalate cases efficiently while ensuring prompt feedback to customers 

• Administer user access permissions and handle internal communication tasks 

• Maintain up-to-date customer account knowledge and contribute to team efficiency 

• Participate actively in process improvements and team development initiatives 

• Coordinate and support streamlining consultant support 

What you have to offer:

• Native Norwegian speaker with at least B2 level of English. Other Nordic languages is a plus 

• 1-2 years of customer service experience, with a focus on handling sensitive information such as payroll or financial data. 

• Have a solid understanding of Norwegian work culture and payroll practices, and the ability to adapt solutions to meet local requirements 

• Excellent communication skills in all required languages, both written and spoken 

• Detail-oriented, responsible, and committed to delivering top-notch customer service 

• Comfortable with technology and proficient in Microsoft Office, with experience using payroll or service management tools like ServiceNow, MyServicePoint, or similar platforms. 

• Proactive, adaptable, and excited to take initiative 

• Skilled at building strong relationships with internal and external stakeholders 

• Ready to embrace change and thrive in a dynamic, evolving environment 

• A positive, solution-oriented mindset, with a healthy dose of humor and resilience 

What do we have to offer?

🏝️ Comprehensive training and development programs.

🏝️ Flexible working schedule

🏝️ Private medical insurance 100% covered by SD Worx

🏝️ 25 vacation days 

🏝️ 18 hours for personal matters

🏝️ Reduced summer hours: 36 hours instead of 40 per week, for 4 weeks (to be chosen in July or August)

🏝️ Transport, internet, and mobile allowances

🏝️ Edenred flexible retribution options: meal vouchers, transport vouchers, etc.

🏝️ Laptop and equipment provided

🏝️ Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)

🏝️ Learning opportunities: language courses (as per availability), individual training bonus, an individual development plan, and professional training

🏝️ Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.