At Compass we dream of a world where every organisation has adopted new ways of working, where every team is really a team and where every person is empowered to manage their own career. 

Our mission with SD Worx Compass is to be an ally to future proof your organization and empower people to thrive. The way we do this is by supporting HR and people managers to unleash the strengths, skills and full potential of their people and teams. Not in the more traditional way, but really ‘from within’ combining our viral change approach and our platform to make it stick. 

Your responsibilities: 

✅Relationship management : you’ll help SD Worx Compass’s customers achieve the maximum value from SD Worx Compass by understanding their goals and helping them to achieve them. 

✅Change management : coach and support customers on how to most effectively manage the adoption of new behaviors (new ways of working). Ensure that our customers realize the full potential of our products and services to meet their objectives. 

✅Personalized platform set up : Work closely with the product team to drive the evolution of SD Worx Compass's platform and manage implementations (co-creation workshops with customers, feedback to the product team, be the voice of customer for issues resolution…) 

✅Promote adoption, and client satisfaction to drive renewals and upsells. 

✅Help improve SD Worx Compass Customer Success strategy for future customers. 

✅Work in partnership with Sales and Marketing, identify the narrative of our Customer Success stories via press, web portals and community events. 

Your happiness toolkit to enjoy your mission: 

✅: NL or FR native speaker + EN (+other languages are a great plus)

✅ 2 to 5 years experience in (preferably soft) HR or Customer Success roles 

✅ Excellent customer service and relationship building skills 

✅ Ability to learn technical details of product configuration and delivery (tech savvy) 

✅ A real “can-do” attitude and bias to action 

✅ Strong communication skills with a growth and learning mindset 

✅ Strong project management skills 

✅ Ability to identify customer objectives and drive success plans to meet them 

✅ Desire to learn HR product landscape and the problems being tackled

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.