Customer Success Manager @ Huapii
We usually respond within a week
Customer success manager wanted!đ
We dream of a world where every organisation has adopted new ways of working, where every team is really a team and where every person is empowered to manage their own career.
Our mission with huapii is to be an ally to future proof your organization and empower people to thrive.
The way we do this is by supporting HR and people managers to unleash the strengths, skills and full potential of their people and teams. Not in the more traditional way, but really âfrom withinâ combining our viral change approach and our platform to make it stick.
Your responsibilities:
â Relationship management : youâll help huapiiâs customers achieve the maximum value from huapii by understanding their goals and helping them to achieve them.
â Change management : coach and support customers on how to most effectively manage the adoption of new behaviors (new ways of working). Ensure that our customers realize the full potential of our products and services to meet their objectives.
â Personalized platform set up : Work closely with the product team to drive the evolution of huapii's platform and manage implementations (co-creation workshops with customers, feedback to the product team, be the voice of customer for issues resolutionâŠ)
â Promote adoption, and client satisfaction to drive renewals and upsells.
â Help improve huapii Customer Success strategy for future customers.
â Work in partnership with Sales and Marketing, identify the narrative of our Customer Success stories via press, web portals and community events.
Last but not least, surprise us with ideas we wouldnât have thought about! We are a start up, which will give you the chance to develop yourself in new areas if you want to :)
Your happiness toolkit to enjoy your mission:
- Languages: NL or FR native speaker + EN (+other languages are a great plus)
- 2 to 5 years experience in (preferably soft) HR or Customer Success roles
- Excellent customer service and relationship building skills
- Ability to learn technical details of product configuration and delivery (tech savvy)
- A real âcan-doâ attitude and bias to action
- Strong communication skills with a growth and learning mindset
- Strong project management skills
- Ability to identify customer objectives and drive success plans to meet them
- Desire to learn HR product landscape and the problems being tackled
Customer Success Manager @ Huapii
Loading application form
Already working at SD Worx?
Letâs recruit together and find your next colleague.