At SD Worx Mauritius, we are focused on building capability and flexibility to meet the growth of the business whilst increasing the profitability across the organisation. We support SD Worx on most of the business areas such as HR, Finance, Marketing, Software Development, Testing, Implementation and Service Delivery. There are numerous opportunities at SD Worx Mauritius for people with the right blend of skills, experience and character! Are you ready to join us?

What do we have to offer?

•  Leaves: all leaves granted from day 1: annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave. Eligible for seniority leave after 3 years
•  Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are eligible to enroll your parents in your medical insurance at a subsidized rate
•  Monthly fixed transport allowance
•  No deduction if using the company's transport after work
•  Eligible for a mobile voucher to be redeemed at 1 of 4 suppliers, renewable every 3 years
•  Fixed internet allowance for home use
•  Career break option
•  Hybrid way of working
•  Flexible working hours
•  Workation
•  Yearly performance review with remuneration review
•  Yearly company bonus
•  Car loan - subsidized interest facility
•  Learning opportunities: through an individual development plan and professional training
•  Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Role Overview:

• Location: MAU
• Department: Implementation
• Reports to: Team Leader or Implementation Manager

Key Responsibilities:

• Key: To support the customer journey during the implementation of standard new payroll and HR systems, or the addition of new features in the form of small change requests by using your knowledge and expertise to provide an excellent overall experience for the customer. This role will implement the project and will project manage it from end to end.
• Customer Focus: Build expertise to enhance customer solutions, assess client needs, add value throughout the customer journey.
• Project Management: Implement and manage projects from end to end, ensuring tasks are completed within time, quality, and budget constraints.
• Customer Interaction: Be professional and responsive, anticipate customer needs, and gather feedback.
• KPI & Operational Plan: Understand and contribute to Implementation KPIs, maintain internal systems, and ensure resource utilization.

Expectations:

• Continuous Learning: Keep expertise up-to-date, adapt to changes, and develop knowledge proactively.
• Agility: Have in-depth knowledge of products, services, and customer satisfaction.
• Connecting: Build productive relationships with customers and colleagues, and coach others.

Technical Skills & Experience:

• Basic Knowledge: ROI/UK payroll legislation, payroll processing, HR business processes, and Excel.
• Communication: Articulate complex technical information to non-technical people.
• Problem-Solving: Identify customer challenges and provide solutions.
• Compliance: Follow company, ISO, and GDPR requirements.

Desirable Qualities:

• Experience: Previous experience with Implementation delivery methodology phases and understanding of continuous improvement opportunities.
• Training: Willingness to train customers on solutions.

This role emphasizes customer focus, implementing solutions, project management, continuous learning, and effective communication.

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.