Associate Application Support Analyst Tier 2
At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!
We usually respond within a week
At SD Worx Mauritius, we are focused on building capability and flexibility to meet the growth of the business whilst increasing the profitability across the organisation. We support SD Worx on most of the business areas such as HR, Finance, Marketing, Software Development, Testing, Implementation and Service Delivery. There are numerous opportunities at SD Worx Mauritius for people with the right blend of skills, experience and character! Are you ready to join us?
What do we have to offer?
- An attractive salary based on your experience and achievement. Including allowances for transport, internet and mobile (more information available during interview) with an addition of medical insurance fully paid by SD Worx for you and 2 dependents (upgrades available). And a yearly company bonus.
- A dynamic environment: flexible working hours and working from home – everything is negotiable. We also offer career break options.
- Learning opportunities: through an individual development plan and professional training
- Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
- And all leaves are granted as from day 1!
Essential Duties and Responsibilities include the following: Other duties may be
assigned.
• Apply technical knowledge, skills and expertise to provide development, testing and support service to customers
• Collaborate with both onshore and offshore team members
• Accurately plan, record time and effort spent on activities via trackers
• Communicate orally and in writing with customers to provide good service
• Take ownership and follow up on assigned incidents/tickets
• Be logical and provide SWOT analysis when faced with challenges and problems
• Ensure responsive and timely incident resolution.
• Analyse, prioritize and follow-up on incidents/change requests.
Note that other duties may be assigned by Team Leader/Manager
Minimum Education/Experience:
• Diploma or Degree holder in IT
• At least 1-2 years of experience in application support.
Basic Skills:
• Outstanding communicator (both written and oral) in English
• Work well alone as well as in a team
• Dependable
• Customer Service oriented
• Adaptable and Flexible when faced with tight deadlines
• Quality Orientated
• Ethical
Technical Skills:
• Computer/IT savviness
• Knowledge of industry standards and project methodologies
• Knowledge of software development concepts and lifecycles
• Good analytical and problem-solving skills
• SQL
Future Competencies:
• Connect Beyond Boundaries - Deliver Quality & Efficiency - Level 1
• Delight Customer - Deliver Quality & Efficiency - Level 1
• Functional Expertise - Deliver Quality & Efficiency - Level 1
From many places, we work as one, moving from better to best together.
SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.
- Team
- Operations & Support
- Role
- Support
- Locations
- Ebene
Associate Application Support Analyst Tier 2
At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!
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