SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and in Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent.

What do we have to offer?

•  Leaves: all leaves granted from day 1: annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave. Eligible for seniority leave after 3 years
•  Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are eligible to enroll your parents in your medical insurance at a subsidized rate
•  Monthly fixed transport allowance
•  No deduction if using the company's transport after work
•  Eligible for a mobile voucher to be redeemed at 1 of 4 suppliers, renewable every 3 years
•  Fixed internet allowance for home use
•  Career break option
•  Hybrid way of working
•  Flexible working hours
•  Workation
•  Yearly performance review with remuneration review
•  Yearly company bonus
•  Car loan - subsidized interest facility
•  Learning opportunities: through an individual development plan and professional training
•  Career growth: whether you want to become more of an expert in your field or you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

YOUR ROLE:

The purpose of this role is to lead and oversee multi-capability teams delivering end-to-end HR services to our clients across various European markets. Based in our Mauritius hub, this role will be pivotal in driving operational excellence, ensuring service delivery meets the highest standards, and fostering strong relationships across blended teams.

KEY ACCOUNTABILITIES:

Team management

• Lead and manage service delivery implementation, support and operations teams, guide and coach all direct reports
• Ensure ongoing assessment of the team and identify training needs via structured development plans that comply with the agreed annual budgets, and that serve to increase growth in the hub.
• Perform annual appraisals & continuous feedback
• Undertake recruitment campaigns as necessary
• Manage contingent workforce in line with agreed strategy for tenure
• Foster a collaborative and inclusive work environment, encouraging professional growth and continuous improvement within the teams.

Service Delivery & Operations

• Develop and execute the service delivery strategy in the hub for a number of markets.
• Provide a framework for significant efficiency improvements
• Help drive a cost management culture
• Responsible for all elements of operations including financial management, resource management, governance and quality controls, methods and tooling, standards and procedures
• Ensure consistent high-quality service delivery is provided to all clients
• Act as the primary point of contact for escalations, ensuring prompt resolution of issues and maintaining high levels of client satisfaction.
  

Programme and Project management

• Overall accountability for business operations for domestic and international customers
• Ensure appropriate stakeholder management is in place for all customer projects, transitions, and programmes

Internal stakeholder management

• Build strong relationships with global teams to ensure seamless interactions and collaborations across all customer-facing projects and programmes
• Collaborate with the Sales, Commercial Services and Operations teams on corporate programme engagement and internal business improvement initiatives, including those that can deliver significant improvement through use of our hub

Transformation

• Drive continuous improvement using internal and external benchmarking to introduce/implement best practices

Methodology

• Enhance and embed robust programme and project management methodologies to support delivery of HR and Payroll programmes for clients
• Support development of programme management toolkits

OUR EXPECTATIONS:

Thinking and Acting Outside In

• Inspires with a clear and engaging Vision and Purpose the whole organization.
• Creates an environment of personal leadership and ownership where decision taking is pushed as close to the expert or client as possible.
• Creates an agile environment where knowledge and learning flow around the organization and nurture innovation and customer experience excellence.

Agility

• Creates an entrepreneurial culture of Diversity and Innovation: Challenges constantly the as-is situation - bring visions and ideas to the company that shake the habitual and provoke new ways of thinking.
• Initiates and gives impulses to organizational and cultural changes.
• Translates societal, technological, Market trends and evolutions into strategic change vision for the company.

Connecting

• Sets standards of authentic leadership, expecting the same from everyone
• Creates the environment where employees use their talents to take ownership of decisions and implementation.
• Creates a culture of continuous learning from each other.

KNOWLEDGE, TECHNICAL SKILLS, QUALIFICATIONS & EXPERIENCE:

• 8+ years of experience in managing programmes at a senior level
• First class consultancy environment/organisation with robust programme methodologies
• Managed a wide range of multi-faceted programmes in large complex organisations.
• Managed transformation programmes using integrated technology solutions
• Used formal change management methodologies to support business transformation
• Familiarity with performance management and development
• Excellent communication skills - ability to explain technology without jargon
• Inspires confidence in colleagues, peers and clients through prestige and credibility.
• Demonstrated success in managing multiple stakeholder
• Flexible but firm customer management
• Ability to influence internally without direct line responsibility
• Attention to detail
• Structured approach to team management
• Experience in coaching and developing future talent for management roles

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.