Service Delivery Manager
At SD Worx, we are looking for ambitious people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!
We usually respond within a week
Service Delivery Manager
Do you want to be involved and play a key role in SD Worx's operations? Are you a committed, customer-oriented, and business-driven person who enjoys being at the center of events? We are looking for you to be the next addition to our team at SD Worx Finland!
As a Service Delivery Manager (SDM), you will be part of the Customer Experience (CX) organization in Finland and report to the Director CX Finland. Your main task is to be an important link between our customers and our delivery organization to ensure we meet our customers’ HR and payroll needs and continuously strive for customer success and customer engagement.
Your main responsibilities
- Handling day-to-day issues at operational level
- Ensuring operational quality of delivery processes and routines
- Follow-up of SLAs and invoicing
- Applying the necessary governance model with monthly and quarterly reviews and customer meetings
- Acquiring a thorough understanding of customer needs and requirements
- Promoting products and services according to the needs of our customers
- Resolving possible issues and problems faced by customers and dealing with complaints
- Developing customer relationships and our services
Your background
- Experience in working in a customer-oriented consulting business
- Experience in service management processes & governance
- Experience in the field of HR and/or Payroll or SaaS business
- A Bachelor’s or a Master’s degree in relevant field
- Active and customer-oriented attitude
- Responsible and able to build and maintain good customer relationships
- Commercially driven, solutions driven approach
- Enthusiasm and ability to develop our business and solutions in cooperation with customers and colleagues
- Excellent Finnish and English skills
- Good communicator with strong interpersonal skills
If the above criteria sounded like you, send us your CV soonest possible. Please note that we will start interviews during the application period.
For additional information, please contact Karoliina Palkonen, Director CX Finland, email karoliina.palkonen@sdworx.com.
About SD Worx :
SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?
What do we have to offer?
- An attractive salary based on your experience and achievement.
- A dynamic environment
- Learning opportunities: through an individual development plan and professional training
- Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
From many places, we work as one, moving from better to best together.
SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.
Service Delivery Manager
At SD Worx, we are looking for ambitious people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!
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