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Senior Payroll Executive

Renfrew (Glasgow), GB, PA4 8WF

SD Worx is a leading European provider of Payroll & HR services with global reach. SD Worx’s +4000 employees operate in countries all over Europe and in Mauritius. Our goal? We bring people solutions to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.

Your Role: 
1.    To deliver a managed payroll service to clients in a professional, friendly, efficient manner leading to continued business retention and growth.
2.    To support their colleagues, offering guidance and appropriate assistance as and when necessary.
3.    To support and on occasion deputise for the Operations Team Manager (OTM) – liaising and communicating appropriately and effectively with team members, managers and other contacts alike


Your Responsibilities:
1.    Effectively plan and manage own workload, managing, servicing and delivering clients payrolls to agreed deadlines.
2.    Validating and inputting data received to agreed deadlines.
3.    Checking inputted data and making all relevant corrections before the live run
4.    Handling routine, non-routine and complex customer queries regarding payroll and HR related issues. This will include liaising with both internal and external contacts like team leaders, Tax Office etc.
5.    Manage and support the customer in the processing of their payrolls to ensure payments/reports to employees are made accurately and on time.
6.    Ensuring all tasks associated with each payroll in the team are performed within agreed deadlines
7.    Writing ad hoc reports / exports to agreed deadlines and costing appropriately
8.    Managing all aspects of Tax Year end processing for their customer base
9.    Communicating effectively to customers (internal & external) on an appropriate basis
10.    Provision and delivery of their performance statistics to the team leader on a monthly basis to meet team leader reporting requirements.
11.    Actively looking for improvements that could drive process efficiencies and profitability.
12.    Contribute effectively to Team Meetings, completing tasks and giving updates where necessary.
13.    Deputising as and when necessary for the Operations Team Manager – this includes liaison and response to SDM/ Operations Manager’s requests, working side by side with the other OTM’s and having the confidence (backed by OTM delegation) to make relevant decisions.
14.    Supporting the OTM in managing team performance – identifying development needs within the team and assisting in the development of others.
15.    Supporting and sharing knowledge with colleagues to contribute to the effectiveness of the team and to achieve the location’s success. This may include providing cover for other team members as and when necessary.
16.    Actively involving colleagues in relevant tasks or projects.
17.    Using initiative to explore ways to improve processes, performance and aspects of their role.
18.    Actively share and promote best practice methodologies throughout the Service Centre.
19.    To actively support the SDM/ Operations Manager in improving colleague engagement across the department.
20.    To take responsibility for own personal development plan in line with Company objectives and values


Your Profile:

1.    Experience of working in a volume-based payroll operations environment.
2.    Demonstrable written and verbal communication skills using a variety of media dependant on the situation. 
3.     Demonstrable knowledge of PC literacy and software usage of Word and Excel
4.     Experience in up to date and upcoming changes to payroll legislation. Can actively share updates from payroll sources including HMRC Podcasts, HMRC Employer Bulletin, The Chartered Institution of Payroll Professionals (CIPP)
5.    A visible commitment to quality processes and the ability to challenge and influence change (if necessary) to established procedures.
6.    Demonstrable experience within a customer service environment
7.    Demonstrable ability to prioritise conflicting workloads

1.    Demonstrating signs of Leadership
2.    Some supervisory experience e.g. coaching, buddying, training

SD Worx offers you, besides a competitive salary and benefits package, the autonomy and flexibility to take ownership of your work.  With the possibilities of flexible working hours, homework, working from other offices,… you can organize your own work.

For us, learning and innovating are like breathing, inspiring us to always go beyond.  We offer multiple trainings, projects… where you will learn from experts or in practice. From the start you will be engaged in your team, where we share knowledge, talents and celebrate our differences.

From many places, we work as one, moving from better to best together.

Apply now »