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Senior Payroll Executive

Renfrew (Glasgow), GB, PA4 8WF

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in 10 countries in Europe and Mauritius. Our goal? We bring people solutions to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.

Your role:
As senior payroll executive your role will be to deliver a managed payroll service to clients in a professional, friendly, efficient manner leading to continued business retention and growth. You will support colleagues, offering guidance and appropriate assistance as and when necessary. As a senior in the team on occasion you will deputise for the Operations Team Manager (OTM) – liaising and communicating appropriately and effectively with team members, managers and other contacts alike.

Your Responsibilities

  • Effectively plan and manage own workload, managing, servicing and delivering clients payrolls to agreed deadlines.
  • Validating and inputting data received to agreed deadlines.
  • Checking inputted data and making all relevant corrections before the live run
  • Handling routine, non-routine and complex customer queries regarding payroll and HR related issues.
  • Manage and support the customer in the processing of their payrolls to ensure payments/reports to employees are made accurately and on time.
  • Ensuring all tasks associated with each payroll in the team are performed within agreed deadlines
  • Writing ad hoc reports / exports to agreed deadlines and costing appropriately
  • Managing all aspects of Tax Year end processing for their customer base
  • Communicating effectively to customers (internal & external) on an appropriate basis
  • Provision and delivery of their performance statistics to the team leader on a monthly basis to meet team leader reporting requirements.
  • Actively looking for improvements that could drive process efficiencies and profitability.
  • Contribute effectively to Team Meetings, completing tasks and giving updates where necessary.
  • Deputising as and when necessary for the Operations Team Manager
  • Supporting the OTM in managing team performance – identifying development needs within the team and assisting in the development of others.
  • Supporting and sharing knowledge with colleagues to contribute to the effectiveness of the team and to achieve the location’s success.
  • Using initiative to explore ways to improve processes, performance and aspects of their role.
  • Actively share and promote best practice methodologies throughout the Service Centre.
  • To take responsibility for own personal development plan in line with Company objectives and values

Your profile

  • Experience of working in a volume based payroll operations environment.
  • Demonstrable written and verbal communication skills using a variety of media dependant on the situation.
  • Demonstrable knowledge of PC literacy and software usage ideally including Word and Excel
  • Up to date experience in payroll legislation.
  • A visible commitment to quality processes and the ability to challenge and influence change (if necessary) to established procedures.
  • Demonstrable experience within a customer service environment
  • Demonstrable ability to prioritise conflicting workloads
  • Demonstrating signs of Leadership
  • Some supervisory experience e.g. coaching, buddying, training

SD Worx offers you, besides a competitive salary and benefits package, the autonomy and flexibility to take ownership of your work.  With the possibilities of flexible working hours, homework, working from other offices,… you can organize your own work.

For us, learning and innovating are like breathing, inspiring us to always go beyond.  We offer multiple trainings, projects… where you will learn from experts or in practice. From the start you will be engaged in your team, where we share knowledge, talents and celebrate our differences.

From many places, we work as one, moving from better to best together.

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