Share this Job
Apply now »

Operations Analyst

Renfrew (Glasgow), GB, PA4 8WF

SD Worx is a leading European provider of Payroll & HR services with global reach. SD Worx’s +4000 employees operate in countries all over Europe and in Mauritius. Our goal? We bring people solutions to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.


Working as part of a small team, this role supports the Management team in the effective delivery of the onshore and offshore payroll service via bespoke systems.  This role will be primarily responsible for the collection, analysis and interpretation of data and compilation of reports for the management team, identifying trends and guide business improvement initiatives. This role will provide customer reporting using SQL and will support System Administration workflows.
The role will take the lead from a support perspective within the team in the assessment and analysis of any product changes / upgrades prior to the roll out, to ensure the service to the external client is not impacted and excellent service is maintained.  Where there is change, to inform and train the Whitbread teams on the impacts to ensure they have full understanding.



1.    Supporting the Operations team liaising closely to ensure that M.I, variances, anomalies, trends are proactively identified & fully understood and analysed 
2.    Reviewing sources of information to ensure the data used in reporting is appropriate and accurate. 
3.    Supporting with the implementation of technology upgrades. (Provide appropriate training and update documentation for internal colleagues and alerts to customer).
4.    Support System outages to ensure an understanding of impact (internal and client)
5.    Escalating situations that require attention through the right channels in a timely manner  
6.    Manage the progress of continuous improvements and provide support to deliver on CI projects
7.    Statistical Analysis & reporting – Operational KPI & SLA Requirements 
8.    Through analysis of data, you will identify any service level or performance considerations that could impact on costs or customer experience. 
9.    You will be responsible for the delivery to the business of timely and accurate management information 
10.    Change management: Providing risk assessment for implementation of change via customer and internal Change requests
11.    Provide ad-hoc reporting using SQL scripts for client and internal requests
12.    Fostering working relationships within and across departments to identify the most appropriate sources of information and to constantly monitor the integrity of this information 
13.    Understanding service level impacts, identify issues & feed back to the operational teams & support in driving solutions. 





1.    Experience of SQL and working with relational database
2.    Demonstrable experience of producing quality MI for internal use
3.    Systems literate
4.    Excellent time management and prioritisation skills
5.    Excellent problem-solving skills with a high level of curiosity and analytical skills
6.    Ability to work independently and as a team member
7.    Ability to deal with client issues/challenges
8.    Excellent communication (written and oral) and interpersonal skills
9.    Good customer service skills
10.    Experienced user of MS Excel, Word and other programs within the Microsoft suite



1.    Experience of analysing HR and Payroll related data
2.    Experience of using Microsoft Powershell

SD Worx offers you, besides a competitive salary and benefits package, the autonomy and flexibility to take ownership of your work.  With the possibilities of flexible working hours, homework, working from other offices,… you can organize your own work.



For us, learning and innovating are like breathing, inspiring us to always go beyond.  We offer multiple trainings, projects… where you will learn from experts or in practice. From the start you will be engaged in your team, where we share knowledge, talents and celebrate our differences.



From many places, we work as one, moving from better to best together.

Apply now »