Share this Job
Apply now »

Support Engineer

Katowice, PL, 40-202

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in  Mauritius. Our goal? We bring people solutions to life, so companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.

 

We are looking for a competent 1st Line Engineer to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent 1st Line Engineer must have the technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

 

Key Accountabilities:
 

  • Serve as the first point of contact for customers seeking technical assistance over the phone or through the ticketing system
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel and learn from the provided solution
  • Provide accurate information on IT products or services
  • Record all steps, events, and the resolution of a problem or request in the logs
  • Follow-up and update customer status and information of a ticket
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements in procedures
  • To be compliant with internal security policies and processes

 

Expectations, Experience & Knowledge:

 

  • Diploma in IT or proven skills worthy of the degree
  • Knowledge and experience in the areas of Active Directory, O365, and Teams
  • Excellent communication skills to end-users
  • Excellent English (written and spoken)
  • Problem-solving and analytical skills
  • Proactive and motivated with an excellent attitude
  • Ability to work well under pressure and to be flexible

 

 

Desirable:

 

  • Proven experience as a help desk technician or other customer support role
  • Degree in IT
  • Multinational exposure & experience
  • Multiple language skills
  • Agile work environment experience

     

We offer:

 

  • Private Medical Care
  • Flexible working time and remote work opportunities
  • Stable employment conditions: permanent contract of employment (after a 3-month probation period)
  • Cafeteria System / Multisport
  • Life insurance
  • Bonus Plan
  • Integration Events
  • Financial allowance for remote working
  • Individual development plan
  • Professional training



SD Worx offers you, besides a competitive salary and benefits package, the autonomy and flexibility to take ownership of your work. With the possibilities of flexible working hours, homework, and working from other offices, you can organize your own work.

For us, learning and innovating are like breathing, inspiring us to always go beyond. We offer multiple trainings, and projects where you will learn from experts or in practice. From the start, you will be engaged in your team, where we share knowledge, talents and celebrate our differences.

From many places, we work as one, moving from better to best together.

It's your move!

Apply now »