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1st Level Support Agent DE

Katowice, PL, 40-202

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people's solutions to life, so companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.

In case of questions please contact:

Main tasks:

  • Classification of customer inquiries
  • Support the clients through the ticketing system - MyServicePoint (70%) or phone (30%)
  • Resolving and answering customer’s technical queries regarding payroll software issues
  • Creation of documentation, technical instructions & documentation tools



  • Very good English and German knowledge
  • Strong communication skills, especially in difficult situations (customers)
  • Availability within the time frames: 7:00-15:00, 8:00-16:00, 9:00-17:00, and 10:00-18:00
  • Advanced Microsoft Office skills
  • Knowledge of payroll accounting is an advantage
  • Experience in using a ticketing system is an advantage


We offer:

  • Private Medical Care (Luxmed)
  • Flexible working time and remote work opportunities
  • Stable employment conditions: permanent contract of employment (after 3-month probation period)
  • Cafeteria System / Multisport
  • Meal vouchers
  • Life insurance
  • Subsidy for glasses or lenses
  • Bonus Plan
  • Language courses
  • Integration Events
  • Financial allowance for remote working
  • Individual development plan
  • Professional training


SD Worx offers you, besides a competitive salary and benefits package, the autonomy and flexibility to take ownership of your work. With the possibilities of flexible working hours, homework, and working from other offices, you can organize your own work.

For us, learning and innovating are like breathing, inspiring us to always go beyond. We offer multiple trainings, and projects where you will learn from experts or in practice. From the start, you will be engaged in your team, where we share knowledge, talents and celebrate our differences.

From many places, we work as one, moving from better to best together.

It's your move!

Apply now »