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Systems Administrator/Batch Operator 24/7

Ebene, MU, -


SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.

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This role is responsible for monitoring events across IT platforms for our clients, as well as running batched jobs.  It requires working on a shift basis to provide 24/7 coverage including weekends and public holidays.



Key Accountabilities

  • Monitor all events that occur through the IT Infrastructure, and ensure the smooth running of batch jobs, implementation of change releases, and product upgrades
  • Incident & Problem Management - Manage and resolve customer requests within SLA and in line with agreed standards
  • Analyse and prioritize incidents/change requests, ensuring that the incident/change request processes are being followed and requests are being tracked/updated appropriately
  • Participate in major incidents to assist in restoring service to local/ remote users as quickly as possible according to service level agreements
  • Communicate and escalate, if needed, to colleagues and other stakeholders on issues which may impact delivery schedules
  • Liaise with service providers and 3rd party suppliers for any issues which may require their intervention
  • Create appropriate metrics to track and provide root cause analysis of technical issues, in addition to team processes, and make improvements accordingly.
  • Assist the Agile coach in identifying training needs of team members and facilitate knowledge sharing within the team.



Mandatory requirements

  • Degree or Diploma holder in IT related fields, with at least 1 year professional experience.
  • Working experience in Windows Server, Web Server, SQL Server administration and Citrix Administration
    • Knowledge of Windows Server infrastructure- 2012, 2016 & 2019
    • Basic knowledge of Windows SQL Server Administration- 2012, 2016
    • Knowledge of IIS – 8.5 and onwards
    • Experience with Citrix Administration
    • Knowledge of Powershell Scripting
  • Knowledge of FTP protocols, encryption methodologies



Desirable skills

  • Windows Server Certifications
  • Multinational exposure & experience
  • Knowledge of Monitoring tools – Dynatrace/Redgate/Uptrends/SCOM/Control M
  • Knowledge of Mainframe
  • Common IT Knowledge: SQL, XML etc.
  • Experience with SharePoint, Cherwell
  • Basic knowledge of Network Protocols and troubleshooting tools – TCP, Telnet, IP Addressing etc.



Personal Competencies

  • Customer and team-oriented attitude, excellent interpersonal and communication skills (English)
  • Excellent analytical and problem-solving skills
  • Pleasant attitude and ability to react positively to criticism
  • Fast and avid learner
  • Ability to work well under pressure and being able to work accurately with a keen eye on quality
  • Pro-actively identifies and implements improvements in processes or ways of working.
  • Flexible in working hours, will be required to work on a 24/7 basis



SD Worx offers you, besides a competitive salary and benefits package, the autonomy and flexibility to take ownership of your work.  With the possibilities of flexible working hours, homework, working from other offices,… you can organize your own work.


For us, learning and innovating are like breathing, inspiring us to always go beyond.  We offer multiple trainings, projects… where you will learn from experts or in practice. From the start you will be engaged in your team, where we share knowledge, talents and celebrate our differences.


From many places, we work as one, moving from better to best together.


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