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SAP - Interface Analyst

Ebene, MU, -

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in 10 countries in Europe and Mauritius. Our goal? We bring people solutions to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.

Job Description

Job description

Within the SAP S/4Hana Centre of Excellence, you will be responsible for “run” support and contributing to the ongoing deployments of the SAP S/4 Hana public cloud solution for Finance. The SAP S/4 Hana public cloud solution is a highly standardized SAAS solution that is currently deployed in Belgium, France, The Netherlands, Luxemburg & Mauritius. SAP provides quarterly product releases that are mandatory to implement.

Key accountabilities

I.       “Run” Support on interfaces

Incident, Problem & Change Management for the interfaces of the SAP S/4H public cloud solution for Finance

  • Provide 1st and 2nd level incident management support
  • Liaise with service providers and 3rd party suppliers responsible for 3rd line support for any issues which may require their intervention
  • Ensure problem management support
  • Participate to the change management process, analyzing and implementing new user requests according to internal processes and standards
  • Contribute to the support & continuous improvement of the interfaces between SAP S/4H FI cloud and other solutions in the SD Eco-system
  • Strive for a standardized interface management approach and set up across the group
  • Ensure that security policies and processes are respected

II.            Project Support

  • Contribute to the deployment of the SAP S/4Hana public Cloud Solution, including add-ons and additional modules, across entities in the SDW group
  • Execute analysis, design, build and test work for the interfaces needed throughout the rollout phase

Expectations, experiences & Knowledge

  • Diploma in IT
  • Min 2 yrs prior experience in analysis, design, build, testing and support  interfaces to/from SAP
  • Proven track record in working with the CPI middleware
  • Having a very good view on a systems integration landscape
  • Experience in a multi-national support or delivery process
  • Experience with ITIL methodology, helpdesk process & tooling
  • Excellent English-written and spoken
  • Service minded (passionate to deliver a quality service and obtain happy customers!)
  • Proactive and motivated with an excellent attitude
  • Excellent problem solving and analytical skills
  • Precise & structured
  • Excellent interpersonal and communication skills
  • Ability to operate independently
  • Transparent on progress of own activities and proactively reporting progress to management
  • Fast learner
  • Ability to work well under pressure

Desirable (plus)

  • Knowledge of French, Dutch and/or German would be a plus
  • Prior experience in interface solutions for the SAP S/4Hana Public Cloud Solution for Finance is a big plus

SD Worx offers you, besides a competitive salary and benefits package, the autonomy and flexibility to take ownership of your work.  With the possibilities of flexible working hours, homework, working from other offices,… you can organize your own work.

For us, learning and innovating are like breathing, inspiring us to always go beyond.  We offer multiple trainings, projects… where you will learn from experts or in practice. From the start you will be engaged in your team, where we share knowledge, talents and celebrate our differences.

From many places, we work as one, moving from better to best together.

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