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Application Engineer

Date: Nov 24, 2022

Location: Ebene, MU, -

Company: sdworxgroup

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.

 

Key Accountabilities
 
•    New environment builds and environment refreshes for customers
•    Involvement in CAB reviews with ability to take decisions
•    Prioritisation of customer requests for environment builds
•    QA/DEV environment builds and decommissioning
•    Capacity Management – Disk usage and decommissioning of unused environments
•    To provide 1st/2nd level technical support to users and customers
•    Incident Management - To manage and resolve customer or user requests according to internal processes and standards
•    To participate in major incidents to assist in restoring service to local/ remote users as quickly as possible according to service level agreements
•    To implement change requests according to internal processes and standards
•    To communicate and escalate, if needed, to team leads on issues identified which may impact on delivery schedules
•    To liaise with service providers and 3rd party suppliers for any issues which may require their intervention
•    To be compliant with internal security policies and processes
•    To involve in product upgrades/ releases

 

Personal Competencies

 

•    Customer oriented attitude, good verbal and written communication in English
•    Collaboration with colleagues within and outside the team and external 3rd party suppliers
•    Pleasant attitude and ability to react to positively to criticism
•    Fast and avid learner
•    Excellent interpersonal and communication skills
•    Excellent analytical and troubleshooting skills
•    Proactive and motivated
•    Ability to work well under pressure and being able to work accurately with a keen eye on quality 
•    Ability to work cohesively in a team and independently
•    Out of the box thinker, ability to suggest both technical and process improvements
•    Take ownership of work items
•    Flexible in working hours – availability to cover UK Hours

 

Mandatory
 
•    Degree in IT preferably (Candidate with Diploma working towards a degree with correct experience maybe considered).
•    experience in Windows Server, Web Server, SQL Server administration – TSQL is a plus
o    Knowledge of Windows Server infrastructure- 2012, 2016 & 2019
o    Knowledge of IIS – 8.5 and onwards
o    Knowledge of PowerShell Scripting
o    Knowledge of TSQL – SQL 2012, 2016
 
Desirable
 
•    Multinational exposure & experience
•    Common IT Knowledge: SQL, XML etc. 
•    Basic knowledge of TFS/Azure
•    Basic knowledge of SQL replication
•    Windows Server Certifications
•    Knowledge of internal applications and payroll setup - UK [Internal Advertisement only]
 


 

SD Worx offers you, besides a competitive salary and benefits package, the autonomy and flexibility to take ownership of your work.  With the possibilities of flexible working hours, homework, working from other offices,… you can organize your own work.

For us, learning and innovating are like breathing, inspiring us to always go beyond.  We offer multiple trainings, projects… where you will learn from experts or in practice. From the start you will be engaged in your team, where we share knowledge, talents and celebrate our differences.

From many places, we work as one, moving from better to best together.