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Application Support Analyst

Ebene, MU, -

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.

In case of questions please contact: sharun.bunwaree@sdworx.com 

 

 Job Title: Application Support Analyst

 

The Application Support Analyst will have to ensure the technical support of our products. 


Essential duties and responsibilities include the following: 
•    Apply technical knowledge, skills and expertise to provide support service to customers 
•    Collaborate with both onshore and offshore team members 
•    Communicate in French orally and in writing with customers to provide good service 
•    Take ownership and follow up on assigned incidents/tickets 
•    Ensure responsive and timely incident resolution. 
•    Analyse, prioritize and follow-up on incidents/change requests. 

Note that other duties may be assigned by Team Leader/Manager 

 

Minimum Education/Experience: 
•    Diploma or Degree holder in IT 
•    At least 1-2 years of experience in software development, testing or application support. 

 

Basic Skills: 
•    Outstanding communicator (both written and oral) in French 
•    Work well alone as well as in a team 
•    Dependable 
•    Customer Service oriented 
•    Adaptable and Flexible when faced with tight deadlines 
•    Quality Orientated 
•    Ethical 
•    Build expertise with focus on the customer. The curiosity and eagerness to be close to trends and innovation and to develop and make this expertise available for customer solutions 
•    From Service transaction to Customer journey. The ability to assess the client’s situation, fundamental wishes and needs, also in unstructured context, and to add more value then the customer expected throughout the full customer journey and over omni channels. 
•    The ability to collaborate effectively without boundaries (across teams, countries, languages, tools,…), colleagues, customers and network with his/her expertise, confidence and style. 

 

Technical Skills: 
•    Computer/IT savviness 
•    Knowledge of industry standards and project methodologies 
•    Knowledge of software development concepts and lifecycles 
•    Good analytical and problem solving skills 
•    SQL 
 

SD Worx offers you, besides a competitive salary and benefits package, the autonomy and flexibility to take ownership of your work.  With the possibilities of flexible working hours, homework, working from other offices,… you can organize your own work.

For us, learning and innovating are like breathing, inspiring us to always go beyond.  We offer multiple trainings, projects… where you will learn from experts or in practice. From the start you will be engaged in your team, where we share knowledge, talents and celebrate our differences.

From many places, we work as one, moving from better to best together.

Apply now »