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Salesforce Functional Analyst

Antwerpen, BE, 2000

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in  Mauritius. Our goal? We bring people solutions to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.

 

Job Description

 

In the architecture of SD Worx Enterprise tooling, Salesforce plays a crucial role. And this is why your role as our Salesforce Administrator is so important to us.
Coordinating and collaborating, that is what this job is all about. One of your main goals is to collaborate with the different stakeholders, like product managers and specialists.
Together you will make our Salesforce Suite better and more user-friendly. You are responsible for the Salesforce applications and its functionalities based on the requirements of our business and the composed user stories, in close collaboration with the Developers and Product Owners.

 

Key Responsibilities

 

  • Comprehending the functional requirements from your stakeholders and translating them to technical solutions. Making sure users understand and are satisfied with the configurations in Salesforce.
  • Responsible for business requirements gathering: workflow analysis, user stories, and acceptance criteria.
  • Creating and refining of the business user stories. Sharing business and technical insights with the Product Owner.
  • Gathering, creating and maintaining current and future business process flows for both internal use and SD Worx’ business.
  • Using an Agile methodology to keep track of your projects.
  • Coordinating regularly with stakeholders, like our Support Squad, the Product Owners and the business owners
  • Performing manual user acceptance testing on digital products to ensure product meets requirements and functions
  • Testing product in prescribed browsers, operating systems, and devices
  • Creating complex reports and dashboards to meet business requirements
  • Ensuring that there are as little bugs as possible in Salesforce Suite
  • Providing technical support to our Support Squad to resolve configuration defects
  • Assessing readiness to deploy each release
  • Keeping informed about the developments in the Salesforce technology stack, including all innovations that are included in future releases
  • Taking ownership and doing close follow up on project/s assigned, ensuring targets are met

 

Educational / Skill / Experience Requirements

 

  • Degree holder in IT/IT related fields or equal by experience
  • SQL
  • Excellent analytical and problem-solving skills
  • In-depth knowledge about the configuration of Salesforce Suite with proven work experience
  • Ability to use the latest Salesforce technologies, like Lightning Experience and Lightning Web Components.
  • Experience with Testing software such as MTM, Browser Stack, Ranorex, Azure DevOps, Postman, … would be an advantage
  • Experience in working in Agile squads and international environment are considered as a plus.
  • Being a team player and flexible
  • Excellent English communication skills (verbal and writing).

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SD Worx offers you, besides a competitive salary and benefits package, the autonomy and flexibility to take ownership of your work.  With the possibilities of flexible working hours, homework, working from other offices,… you can organize your own work.

For us, learning and innovating are like breathing, inspiring us to always go beyond.  We offer multiple trainings, projects… where you will learn from experts or in practice. From the start you will be engaged in your team, where we share knowledge, talents and celebrate our differences.

From many places, we work as one, moving from better to best together.

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