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Chapter lead / Team lead

Antwerpen, BE, 2000

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in  Mauritius. Our goal? We bring people solutions to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.


Broad description

The Chapter Lead is functionally & hierarchically responsible for employees within their chapter (only functionally responsible in case employees are located in another country) and steers performance of the Chapter.


The Chapter Lead must build up the right capabilities and people, equip them with the skills, tools, and standard approaches to deliver functional excellence, and ensure that they are deployed to value-creation opportunities


Main duties and responsibilities

People management:

  • People manager and responsible for the end-to-end lifecycle from hiring to firing  (incl. salaries) of employees
  • Responsible for team building and employee engagement in the Chapter. Identify training needs and close skill gaps for employees in the Chapter; have regular 121’s with employees and help them deal with business challenges
  • Provide input to Career Counselor for appraisal
  • Act as escalation point for Customer Delivery Leads


Resource optimization:

Manage capacity of the chapter:

  • Process capacity requests of Customer Delivery Lead
  • Identify / solve future capacity gaps in collaboration with Cap. Manager & Tribe Lead
  • Incorporate (pre)sales activities in the capacity planning for the Chapter as needed
  • Manage profitability by steering utilization / billability of employees in the chapter identify why employees are not fully billable and establish required actions


Standards /  best practice sharing:


  • Identify best practices in ways of working
  • Drive standardization actions / projects throughout the chapter
  • Organize sessions to share best practices and teach new ways of working
  • Ensure standardized ways of working are being used on the shopfloor 


Typical skills, and background

Coaching / people management skills

  • Understanding of leadership, motivation and influence
  • Emotional intelligence and ability to resolve conflicts
  • Able to clearly state “why” & “how” to employees
  • Team builder (create sense of chapter belonging)


Lean / Agile understanding and ability to motivate the Chapter towards using those principles


Functional view / background on Adessa busines

  • Ability to assess skill gaps and coach employees on required skills (or foresee the right coaching / training)
  • Ability to detect need for standardization and implement related actions / projects / ..


SD Worx offers you, besides a competitive salary and benefits package, the autonomy and flexibility to take ownership of your work.  With the possibilities of flexible working hours, homework, working from other offices,… you can organize your own work.

For us, learning and innovating are like breathing, inspiring us to always go beyond.  We offer multiple trainings, projects… where you will learn from experts or in practice. From the start you will be engaged in your team, where we share knowledge, talents and celebrate our differences.

From many places, we work as one, moving from better to best together.


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