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Unit Manager SAP

Antwerpen, BE, 2000

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in 10 countries in Europe and Mauritius. Our goal? We bring people solutions to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.

 

 

Start freelance with option to move to a permanent position.

 

Reports to  

                     
SAP operations director    

                

Tasks 


- Business management responsibility for the unit: manage on operational & financial KPI’s , forecasting & managing risks,…
- Monitor NPS scores/customer feedback and set up actions to improve    
- Leading and coaching of teamleads and larger team on multiple locations (>50 people - BE+MAU+SP). Set focus & prioritization
- Organize development of people & responsible for people engagement (onboarding plan, skills development,…)
- Implement/monitor lean & agile ways of working & continuous improvement of the services provided, the efficieny and the quality delivered
- Manage the internal/external capacity on mid-long term + right shoring    
- Assure timely & correct answers to commercial opportunities (farming at existing customers + answering RFP/RFI) & make us win new deals in collaboration with sales
- Follow up on service delivery/satisfaction/needs with clients. Both on escallations and opportunities

 

Output/targets      

                 
- Financials -> revenue & ebit                    
- Customer satisfaction                     
- Employee engagement   

                 

Profile           


- Experience in business management for larger teams and leading team leads.
- At least 3 years of professional experience in comparable areas of responsibility
- Strong experience in payroll outsourcing and/or SAP HCM        
- Expertise of HR/PY Shared Service Centers            
- Good IT know-how                        
- Very good know-how of SAP suite and network in the SAP community is advantageous
- Fluent in written and spoken English (additional foreign language would be an advantage)
- Entrepreneurial thinking and acting                
- Strong Service and customer orientation                
- High quality awareness                    
- Excellent people management: motivating, steering, challenging, promoting
- Strong communication and presentation skills and empathy        
- Willingness to travel                     
 

SD Worx offers you, besides a competitive salary and benefits package, the autonomy and flexibility to take ownership of your work.  With the possibilities of flexible working hours, homework, working from other offices,… you can organize your own work.

For us, learning and innovating are like breathing, inspiring us to always go beyond.  We offer multiple trainings, projects… where you will learn from experts or in practice. From the start you will be engaged in your team, where we share knowledge, talents and celebrate our differences.

From many places, we work as one, moving from better to best together.

 

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