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QA Support Specialist

Antwerpen, BE, 2000

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in 10 countries in Europe and Mauritius. Our goal? We bring people solutions to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.
 

More than ever, digital interaction is part of our day to day (professional) live. It’s SD Worx‘s ambition to provide our customers a consistent experience cross the different interaction channels they use to touch base with the SD Worx products, be it via our portals, mobile app or conversational interfaces. Within our digital channels strategy we focus on user experience, growth of our user base and retention of our users. 


Please, let's have a look at our objectives:

- Scale our platform channels (app, portal & chat) in all the SD Worx markets & segments with a strong focus on user acquisition, retention and frequency through a consistent user experience.​ 
- Platform building: offer reusable platform components as a service for internal SD Worx products & services and initiate platform business model innovation via 3rd parties.
- We bring value to our internal and external customers based on our data insights, knowledge data and expertise.​ 
- Our products stand for top quality and stability.​ 

Looks quite interesting and ambitious, right? That's who we are and what we stand for: the platform tribe: dynamic, customer focused and with lots of opportunities. We have a passion for products and people and need some more mavericks to make this happen. 

What we value the most is your agile attitude and entrepreneurial thinking. 

 

Your tasks:
 

As a QA Support Specialist, your main tasks and activities will include: 
- Assuring the quality and user friendliness of our products. 
- Setting up a test plan, writing and execution test scenario’s which cover the user stories in order to achieve this goal. 
- Defining the risk of the user stories as specialist of the software you will be responsible for and taking the right steps in order to reduce this risk. 
- Taking steps in test automation, at least for regression tests. 
- Giving the necessary information regarding testing on demo’s/reviews. 
- Bug management: defining together with the Product owner impact of bugs on users and supporting the product owner in bug prioritization. 
- Handling the incoming support in order to help out the customer 
- Analyzing the incoming support and defining actions in order to reduce the number of tickets 

 

Requested skills: 


- Good understanding of relevant areas/products/user stories 
- Training and experience in test methodology (min 3 years)
- Training and experience in test automatization
- Experience in bug management 
- Knowledge and experience in Azure Devops (for testing)
- Being able to put yourself in the place of the user and having the user as your main focus
- 3rd-Level-support, Troubleshooting and error correction 
- Experience in test automation and functional analysis – user story writing with acceptance criteria are a plus
- Fluent in Dutch and English, French is a plus.
- Willing to work from our offices in Antwerp or Brussels.

  

  

  

  

 

SD Worx offers you, besides a competitive salary and benefits package, the autonomy and flexibility to take ownership of your work.  With the possibilities of flexible working hours, homework, working from other offices,… you can organize your own work.

For us, learning and innovating are like breathing, inspiring us to always go beyond.  We offer multiple trainings, projects… where you will learn from experts or in practice. From the start you will be engaged in your team, where we share knowledge, talents and celebrate our differences.

From many places, we work as one, moving from better to best together.

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